Logistics Client Success Lead (Permanent) – West

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Representative in Singapore to manage communications and ensure customer satisfaction through efficient coordination of delivery orders. The ideal candidate will have a Polytechnic Diploma or BA in a related field, proficient skills in Microsoft applications, and experience in a customer-focused environment. The role requires strong multitasking abilities, a professional attitude, and great communication skills. This permanent position offers a 5.5-day work week along with attractive remuneration and benefits.

Benefits

Attractive remuneration & benefits

Career progression opportunities

5.5 days work week

Qualifications

• Candidates should be equipped with a Polytechnic Diploma or BA in Business Administration, Accounting, or a related field.
• Familiarity with Microsoft applications such as Excel and Word is essential.
• Experience in a customer service-based environment is crucial.

Responsibilities

• Manage customer communications via email and phone.
• Respond to customer inquiries swiftly and effectively.
• Maintain accurate records of customer interactions.

Skills

Phone handling skills

Emotional intelligence

Time management

Multitasking

Sense of humor

Education

Polytechnic Diploma/BA in Business Administration or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

A leading recruitment firm is seeking a Customer Service Representative in Singapore to manage communications and ensure customer satisfaction through efficient coordination of delivery orders. The ideal candidate will have a Polytechnic Diploma or BA in a related field, proficient skills in Microsoft applications, and experience in a customer-focused environment. The role requires strong multitasking abilities, a professional attitude, and great communication skills. This permanent position offers a 5.5-day work week along with attractive remuneration and benefits.