Loans & Credit Cards Sales & Retention Consultant

HSBC; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Sales and Retention Consultant to engage customers via non face-to-face channels. The ideal candidate should possess excellent communication skills, be motivated and resilient in a dynamic environment, and be empathetic in understanding customer needs. Basic computing skills and prior sales experience are advantageous. This position offers opportunities for professional development within a supportive and inclusive workplace.

Benefits

Flexible working

Continuous professional development

Inclusive environment

Qualifications

• Able to communicate effectively to enhance customer experience.
• Resilient in a fast-paced environment, consistently achieving goals.
• Able to build strong relationships through listening and understanding.
• Team player, capable of motivating others for better outcomes.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Engage customers for loan and credit card services through digital channels.
• Provide customized loan and card solutions based on customer needs.
• Assist customers in completing the application and onboarding process.
• Deliver excellent customer service in compliance with standards.

Skills

Communication

Motivation

Empathy

Teamwork

Basic computing skills

Job description

A leading financial institution in Singapore is seeking a Sales and Retention Consultant to engage customers via non face-to-face channels. The ideal candidate should possess excellent communication skills, be motivated and resilient in a dynamic environment, and be empathetic in understanding customer needs. Basic computing skills and prior sales experience are advantageous. This position offers opportunities for professional development within a supportive and inclusive workplace.