Legal Operations Manager

Singtel Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an experienced Legal Operations Specialist to manage contract management operations and facilitate AI-driven solutions. The ideal candidate should have a degree in AI, Information Technology, or Legal Studies, along with at least 5 years of experience in legal operations. Responsibilities include designing workflows, managing compliance, and integrating legal tech tools. This role promises a dynamic environment with opportunities to lead digital transformation in legal processes.

Qualifications

• Minimum of 5 years’ experience in legal operations or IT management.
• Experience with digital transformation in legal management departments.
• Familiarity with legal tech platforms and process optimisation.

Responsibilities

• Design workflows for knowledge capture and standardisation.
• Implement and manage contract documentation standards.
• Develop performance dashboards and operational KPIs.
• Integrate AI-driven analytics into reporting.
• Manage contract repository and internal communications.

Skills

Legal tech expertise

Document automation

Data governance knowledge

Analytical skills

Workflow design

Technology implementation

Education

Degree or Diploma in AI, IT, or related field

Legal Studies

Business Administration

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What will you do:

• Maintain and later design standardised workflows for knowledge capture.
• Support/facilitate implementation of contract/legal documentation standards, maintain clause libraries/playbooks, and update/manage templates.
• Develop and track performance dashboards and operational KPIs.
• Build audit-ready processes that ensure consistency, accountability and traceability.
• Integrate AI-driven analytics into performance dashboards and reporting.

2. AI Enablement

• Implement the Legal team’s efforts in evaluating, optimising and integrating AI tools for contract analytics, drafting, summarisation, workflow automation, e-signature, research.
• Implement agreed data-governance standards to ensure secure, compliant use of AI tools (prompting protocols, access control, retention, audit trails).
• Identify operational bottlenecks; propose automation pathways using AI-assisted or other workflows.
• Assist on training and easing the Legal team in AI adoption.

3. Contract Repository & Internal Communications

• Manages the contract repository, ensuring compliance with retention policies and audit readiness, as a prerequisite for sales commission payouts.
• Ensure that templates are kept on platforms which can be accessed by internal stakeholders.
• Manage and update NCS Legal Intranet webpages from time to time.

4. Contract Management Operations

• Providing secondary support to contract management team as needed.
• Act as primary operational liaison with internal business units (e.g. IT, procurement, and finance).

6. Financial and Administration

• Overseeing sales/account managers’ commissions clearance upon receipt of full contract documentation.
• Preparation of legal budgets and tracking of legal expenses.
• Administrative tasks including general secretarial support for the Legal department (e.g. procuring of supplies, facilitating expense claims, invoice processing, formatting, research) and Corporate Secretarial arm (e.g. preparation of Board & Exco meetings and facilitating signing of documents).

The ideal Candidate should possess:

• Experience with legal tech and digital transformation of in house legal and commercial management departments.
• Degree or Diploma in AI, Information Technology or related field, Legal Studies, Legal Operations, Business Administration.
• 5 years’ experience in legal operations or IT management.
• Familiarity with workflow design, technology implementation, and process optimisation.
• Keen interest and/or experience with document automation, data governance, and legal-tech platforms.
• Good analytical skills, and extract insights from operational data.