Lead, Strategic Account Management (SG/MY)

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading local delivery platform in Singapore seeks an experienced Account Management Lead. You will guide a team to partner with retail vendors, focusing on growth and competitiveness in Singapore and Malaysia. The role requires a bachelor's degree and 2-3 years of experience in account management. The ideal candidate will possess strong communication, negotiation, and analytical skills, driving performance and commercial success in a dynamic environment.

Qualifications

• Minimum of a bachelor's degree in related fields.
• 2-3 years experience managing commercial account management teams, preferably in F&B, retail, or FMCG industries.
• Strong communication and relationship building skills.

Responsibilities

• Lead the Account Management team to partner with retail vendors.
• Develop, coach, and train the team to improve KPI performance.
• Drive commercial performance by being accountable for key metrics.

Skills

Account management

Relationship building

Communication

Negotiation

Analytical skills

Education

Bachelor's degree in related fields

Job description

About the opportunity

• Lead the Account Management team to partner retail vendors across both Singapore and Malaysia, ensuring growth and competitiveness in both markets
• Develop, coach, and train the team to take ownership and accountability for their portfolios, while managing and improving individual KPI performance.
• Drive commercial performance by being accountable for all key metrics
• Establish partnerships with major brands and industry giants to enhance our offerings and presence
• Build, strengthen, and grow relationships with key vendors across both markets
• Develop and execute commercial plans that align business goals from both sides
• Continuously optimize commercial potential by identifying opportunities for performance improvement and revenue maximization with existing partners
• Enhance operational efficiency by streamlining processes, ensuring scalability and smooth execution
• Monitor and analyze market trends across both Singapore and Malaysia, providing valuable insights into competitor strategies and industry shifts
• Leverage data-driven decision-making to assess the impact of initiatives and prioritize those that deliver the highest return on investment

What you need to be successful

• Minimum of a bachelors degree in related fields
• 2-3 years experience managing commercial account management teams —preferably within F&B, retail, or FMCG industries.
• Previous experience within account management
• Strong communication and relationship building skills; comfortable engaging with stakeholders at all levels.
• Excellent negotiation, presentation, and analytical skills.
• Self-starter mindset with the ability to work independently and adapt quickly in a dynamic environment.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.