Lead, People Services

Ubisoft; Singapore; Hybrid; SGD 100,000 - 130,000; Full time

Job summary

A global interactive entertainment company in Singapore is seeking a strategic Lead, People Services to transform HR service delivery through analytics, innovative technologies, and enhanced processes. This role is focused on overseeing the employee lifecycle, managing KPIs, and leading HR system enhancements while ensuring compliance with data privacy regulations. The ideal candidate has a proven track record in HR transformation, exceptional project management skills, and a strong ability to implement automation solutions, contributing to a forward-thinking workforce culture.

Qualifications

• Progressive experience in an HR Generalist role.
• Outstanding communication and stakeholder management skills.
• Proven track record of leading data-driven HR transformation initiatives.
• Expertise in managing HRIS systems.
• Strong business acumen with a continuous improvement mindset.

Responsibilities

• Oversee all processes relating to a team member’s lifecycle.
• Establish and monitor operational KPIs and service metrics.
• Manage monthly dashboards for HR and business leaders.
• Develop and mentor a high-performing team of two direct reports.
• Ensure compliance with GDPR, PDPA, and global HR data privacy regulations.

Skills

HRIS

HR analytics

Project management

Stakeholder management

Excel

Automation implementation

Data-driven decision-making

Tools

PowerBI

Tableau

Job description

The Lead, People Services is a strategic leader responsible for transforming HR service delivery through data‑driven decision‑making, innovative technologies, and continuous process improvement. This role drives the modernization of HR operations by leveraging analytics, AI, and automation to enhance our team member’s experience and operational efficiency.

Your Daily Adventure

HRIS, Operations Excellence & Data Governance

• Oversee and execute on all processes relating to a team member’s lifecycle to ensure a positive experience
• Act as the primary escalation point to help solve both day‑to‑day and more complex operational problems
• Establish and monitor operational KPIs, service metrics, policy updates and process management
• Drive continuous improvement initiatives across HR operations to enhance efficiency, reduce costs, and improve service levels.
• Be responsible for the employee data across the employee lifecycle, including creating a plan for data cleaning, maintenance tracking and reporting
• Create ways of working in process execution and service delivery by working with the Global HR Teams as well as local counterparts in other Ubisoft offices
• Proactively network to understand and improve processes in a highly complex global organisation, while advocating for Singapore Employment practices and needs
• Lead system enhancement projects, working with IT and global HRIS teams to implement new functionalities and improve user experience
• Ensure compliance with GDPR, PDPA, and global HR data privacy regulations
• Manage system configurations, user access controls, security protocols, and audit readiness

Mobility & Immigration

• Manage relocation, immigration, and international mobility programs
• Partner with Legal and external vendors to maintain up‑to‑date knowledge of immigration policies and ensure seamless processing of work passes and permits

Analytics, AI & Automation

• Manage monthly dashboards for HR and business leaders covering headcount, retention, performance, engagement, and diversity metrics.
• Identify and pilot innovative technologies including AI, automation, and digital solutions to streamline HR processes and improve service delivery
• Develop and execute automation opportunities that remove manual work, increase processing speed, and enhance self‑service capabilities
• Implement intelligent workflows and automation across employee lifecycle processes including onboarding, offboarding, case management, and routine transactions
• Ensure ethical and compliant use of AI and automation in HR, including data privacy, security, and bias mitigation

Leadership

• Develop, coach, and mentor a high‑performing team of two direct reports, fostering technical depth and analytical capabilities
• Effectively manage and partner with external vendors including managing the Request for Proposal (RFP) and contract negotiation
• Build strong partnerships across HR teams, IT, Finance, Workplace and business stakeholders to deliver integrated solutions

What You Bring

• Progressive experience in an HR Generalist role with working knowledge of multiple human resource disciplines, including: HRIS, HR analytics, and operations
• Outstanding communication and stakeholder management skills with ability to influence at all organisational levels
• Excellent project management skills with ability to manage multiple priorities and deliver results in a fast‑paced environment
• Proven track record of leading data‑driven HR transformation initiatives and implementing automation or AI solutions
• Expertise in managing HRIS system
• Advanced Excel skills and hands‑on experience with analytics and visualization tools (e.g., PowerBI, Tableau, or similar platforms)
• Proven ability to demonstrate high level of professionalism, exercise appropriate judgement, strong organisational skills, and ability to prioritise multiple tasks and deadlines in a fast‑paced environment.
• Strong business acumen with a continuous improvement mindset.
• Must maintain strict confidentiality and exercise sound judgement on sensitive matters

Additional Information

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work‑life balance. Please note that some roles are fully office‑based and are not eligible for hybrid working.

We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operates by working with local non‑profit partners and by working to reduce the environmental impact of our business. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

Come on board and experience #LifeAtUbi for yourself, we are always on the lookout for talents who thrive in bringing their A‑game to work. If this sounds like you, shoot us your resume, portfolio, and anything else to show that you’re serious about fun!