Lead Incident Management & SRE Engineer

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT services provider in Singapore is looking for an Incident Manager. The role involves overseeing incident resolution, ensuring effective communication with stakeholders, and implementing ITIL best practices. The ideal candidate will have a Bachelor's degree in IT, 5+ years in incident management, and expertise in ITIL frameworks. This position offers opportunities for personal development and improvement within the incident management process.

Qualifications

• Minimum 5 years of experience in incident management roles.
• 3+ years of experience in major incident management and site reliability engineering.
• ITIL Foundation certification required.

Responsibilities

• Facilitate incident resolution calls and lead diverse teams during incidents.
• Ensure timely and consistent communication with stakeholders during incidents.
• Present Root Cause Analysis in various forums within the organization.
• Mentor and coach teams on effective incident management practices.
• Implement ITSM frameworks to enhance service quality.

Skills

ITIL best practices

Incident management

Stakeholder management

Analytical skills

Decision-making

Communication skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

JIRA

Job description

A leading IT services provider in Singapore is looking for an Incident Manager. The role involves overseeing incident resolution, ensuring effective communication with stakeholders, and implementing ITIL best practices. The ideal candidate will have a Bachelor's degree in IT, 5+ years in incident management, and expertise in ITIL frameworks. This position offers opportunities for personal development and improvement within the incident management process.