L2 IT Support Engineer (Applications support / Software testing)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A resource management firm in Singapore is seeking an IT support professional to handle incoming support cases and provide level 2 application support via email and phone. The ideal candidate should have a diploma or degree in IT and at least 1 year of experience in software testing or technical support. Strong skills in Microsoft Office and a passion for troubleshooting are essential. Knowledge of MS Dynamics CRM is a plus. This role offers opportunities for growth and hands-on experience.

Qualifications

• Minimum 1 year experience in a software testing or applications support role.
• Strong knowledge of incident tracking software.
• Ability to follow up proactively on support tickets.

Responsibilities

• Handle incoming support cases and track them using incident tracking software.
• Provide level 2 application support using email and phone.
• Create test cases for bug fixes and undergo testing with developers.

Skills

Good computer skills

Written and spoken English

Self-driven

Troubleshooting

Education

Diploma or Degree in IT

Tools

Microsoft Office

Microsoft Excel

MS Dynamics CRM

Job description

Responsibilities

• Handle incoming support cases and track using incident tracking software


• Follow up on support tickets proactively till closure within the defined SLA


• Provide level 2 application support to service desk using email and phone


• Create test cases for bug fixes and/or system enhancements


• Liaise with developers and end users during the testing process to ensure all test cases passed


• Perform any other administration and operational work as required by supervisor

Requirements

• Diploma or Degree holder of an IT related course


• At least 1 year experience as a software tester or as applications technical support staff.


• Good computer skills, including use of Microsoft Office and Microsoft Excel


• Good command of written and spoken English


• Self-driven and demonstrate willingness to learn


• Have a passion for troubleshooting to provide solution to the users


• Possesses MS Dynamics CRM knowledge is an added advantage


• Licence no: 12C6060