L2 Application Support Engineer

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. The ideal candidate will have 5–8 years in IT support with at least 2 years in a lead role, expertise in managing service requests, and strong customer service skills. Certifications like ITIL or Microsoft are preferred, and knowledge of tools such as Azure DevOps and ServiceNow is required.

Qualifications

• 5–8 years in IT support with at least 2 years in a lead role.
• Experience in financial institutions is a plus.
• Strong ITSM knowledge required.

Responsibilities

• Oversee end-user support in a financial services environment.
• Enhance help desk processes and manage service requests.
• Support critical project cutovers and liaise during Go-Live.

Skills

Customer service

Problem-solving

Collaboration skills

English communication

Education

Degree in technology

ITIL certification

Microsoft certification

CompTIA A+ certification

Tools

Azure DevOps

ServiceNow

Jira

Job description

COMPANY OVERVIEW

We are a premier IT services and consulting organization with a strong footprint across Asia and a global network extending to the U.S., Europe, and China. With over five decades of experience, we specialize in system integration, cloud solutions, cybersecurity, and digital transformation, serving enterprises across diverse industries, including financial institutions.

JOB RESPONSIBILITIES

We are looking for an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. This position requires a blend of technical expertise and exceptional communication skills to deliver outstanding service across local and international markets.

• Provide technical & non-technical support for Singapore Branch users with excellent customer service.
• Communicate professionally with users, technical teams, and management; report incidents accurately.
• Improve Help Desk processes, maintain logs, reports, and knowledge base; manage service requests.
• Support critical project cutovers and act as liaison during Go-Live; enforce SLAs with vendors.
• Maintain IT devices and track assets; understand IT infrastructure in financial institutions.

JOB REQUIREMENTS

• Degree in technology; ITIL, Microsoft, or CompTIA A+ certifications preferred.
• 5–8 years in IT support (2+ years in lead role), ideally in financial institutions.
• Experience with Azure DevOps, ServiceNow/Jira; strong ITSM knowledge.
• Excellent English communication
• Strong customer service, problem-solving, and collaboration skills.

Working Location: Singapore

Ng Siew Thien (R22107842)

JAC Recruitment Pte. Ltd. (90C3026)

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