L1 Production Support Engineer (VisionPlus 10)

RP INTERNATIONAL RESOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A financial technology firm in Singapore is seeking an L1 Production Support Engineer for a 3-month contract role. The position involves monitoring system alerts, performing daily health checks, and providing quick fixes for issues related to payment technologies. Ideal candidates will have 2-5 years of relevant experience, strong knowledge in VisionPLUS 10, and familiarity with ITSM tools. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 2–5 years of relevant experience in L1 production support, ideally within banking or payment systems.
• Strong foundational knowledge of VisionPLUS 10 (Flex) and its core modules.
• Exposure to Micro Focus environments – Linux basics, WinSCP, PuTTY.

Responsibilities

• Monitor system alerts and batch jobs related to VisionPLUS 10 (Flex).
• Perform daily system health checks across modules such as CMS, FAS, TRAMS.
• Provide quick workarounds and fixes for recurring issues.

Skills

L1 production support

Communication skills

Customer service orientation

Tools

SQL/DB2

JCL

COBOL

VSAM

CICS

ServiceNow

Remedy

Job description

Are you looking to expand your career in financial technology support? We are seeking a motivated L1 Production Support Engineer to join our team in Singapore for a 3-month contract role. This position offers the opportunity to work with leading payment and card processing technologies in a dynamic environment.

Responsibilities

• Monitor system alerts and batch jobs related to VisionPLUS 10 (Flex).
• Perform daily system health checks across modules such as CMS, FAS, TRAMS, ITS, and more.
• Conduct initial triage of incidents and service requests.
• Provide quick workarounds and fixes for recurring issues.
• Document standard operating procedures (SOPs) and maintain a knowledge base.
• Escalate complex issues to L2/L3 teams when required.
• Collaborate with development, infrastructure, and vendor teams.
• Support deployment activities, monthly releases, and patching.
• Prepare incident reports and root cause analysis documentation.
• Assist with user requests such as password resets, account unlocks, and basic configuration updates.

Qualifications

• 2–5 years of relevant experience in L1 production support, ideally within banking or payment systems.
• Strong foundational knowledge of VisionPLUS 10 (Flex) and its core modules.
• Hands-on experience with JCL, COBOL, VSAM, and CICS.
• Exposure to Micro Focus (Flex) environments – Linux basics, WinSCP, PuTTY, DMC, and job schedulers.
• Familiarity with SQL/DB2 and log analysis (advantageous).
• Experience with ITSM tools such as ServiceNow or Remedy.
• Understanding of ITIL practices (preferred).
• Excellent communication skills and customer service orientation.