Key Account Manager (Freight Forwarding / Operation / East / MNC)

EA Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established MNC Freight Forwarding Company in Singapore is seeking an experienced professional to manage key accounts and ensure top-notch customer service. The ideal candidate holds a Diploma or Degree in Logistics/Supply Chain Management and has 2-4 years of relevant experience. The role offers basic salary ranging from UP$5000 to $5500, along with AWS, variable bonuses, and excellent welfare benefits. Working hours are Monday to Friday, 9am to 6pm.

Benefits

AWS

Variable Bonus

Excellent Welfare

Qualifications

• 2-4 years of relevant work experience in Logistics / Freight Forwarding.

Responsibilities

• Ensure service and performance standards are met.
• Manage key accounts and customer expectations.
• Be the point of contact for key accounts.
• Deliver logistics solutions with different teams.
• Resolve disputes and service issues.

Skills

Customer relationship management

Conflict resolution

Account management

Education

Diploma / Degree in Logistics / Supply Chain Management

Job description

• Basic UP$5000 - $5500

• Company located at Changi Airfreight Centre

• Working hours: 5 Days (Monday-Friday: 9am-6pm)

• Well Established MNC Freight Forwarding Company

• AWS + Variable Bonus + Excellent Welfare

Job Scope

• Ensure that the company fulfils its service and performance standards as per agreed service level agreements
• Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.
• Be the point of contact for the Key Account on any matters.
• Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence
• Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts
• Participate in Key Accounts RFQs.
• To resolve disputes and service issues effectively and amicably.
• Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Requirement

• Diploma / Degree in Logistics / Supply Chain Management or relevant discipline
• 2 - 4 years of relevant work experience in Logistics / Freight Forwarding company

Candidates are encouraged to apply this position via button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492