Key Account Manager

Allied Container Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and supply chain management company in Singapore is seeking a Key Account Manager to lead tender processes and maintain long-term client relationships. The ideal candidate has experience in key account management and excellent project management skills. This role focuses on customer satisfaction and growth, requiring strong communication and negotiation capabilities.

Qualifications

• Experience in key account management in logistics or supply chain.
• Strong skills in managing tenders and RFQs.
• Ability to analyze tender documents and design solutions.

Responsibilities

• Lead the tender/RFQ process and manage project implementations.
• Collaborate with internal teams for effective quotations.
• Maintain relationships with key accounts and drive retention.

Skills

Key account management

Contract negotiation

Project management

Customer relationship management

Communication skills

Education

Diploma or Bachelor's degree in Logistics

Supply Chain Management

Sales or related field

Job description

Key Responsibilities:

• Lead the entire tender/RFQ process, from analyzing tender documents to solution design and contract negotiation.
• Collaborate with internal teams to assess feasibility and prepare quotations for tender submissions.
• Oversee onboarding for new accounts after successful bids, ensuring smooth project handovers.
• Manage project implementations, aligning with internal stakeholders, setting timelines, and ensuring compliance with customer requirements.
• Maintain and expand relationships with key accounts, focusing on long-term retention and growth.
• Serve as the primary point of contact for escalations, addressing client concerns and ensuring timely resolution.
• Track and report key performance indicators (KPIs) and conduct regular reviews to identify improvement opportunities.
• Negotiate rates and contracts with key accounts to maintain competitive pricing and profitability.
• Engage customers on existing and new projects, driving collaboration and securing additional business opportunities.

Qualifications:

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Sales, or a related field.
• Proven experience in key account management within the logistics, transport, or supply chain industry.
• Expertise in managing tenders and RFQs, with strong contract negotiation skills.
• Strong project management capabilities, with experience leading cross-functional teams.
• Excellent communication, presentation, and customer relationship management skills.
• Ability to analyze complex tender documents and design effective solutions.
• Strong focus on customer satisfaction and long-term client retention.
• Ability to multitask and thrive in a fast-paced environment under pressure.