Key Account Manager

Tabsquare; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a Key Account Manager to enhance growth and relationships within top-tier restaurant groups. The role involves managing strategic accounts, identifying revenue opportunities, and ensuring client satisfaction through data-driven insights. The ideal candidate has 5-8 years in account management, preferably in SaaS or the F&B tech sector, along with strong negotiation skills and fluency in English.

Qualifications

• 5 - 8 years of experience in B2B account management or enterprise sales.
• Proven track record managing multi-location clients.
• Experience with SaaS, Payments, or F&B Tech preferred.

Responsibilities

• Own relationships with key enterprise restaurant groups.
• Identify upsell and cross-sell opportunities in TabSquare's suite.
• Monitor account health and develop joint success plans.
• Track competitor activities to share intelligence.
• Maintain CRM records and prepare performance reports.

Skills

B2B account management

Relationship management

Negotiation skills

Commercial acumen

Presentation skills

Data-driven decision making

Tools

Salesforce

Pipedrive

Job description

Job Description

We are hiring a Key Account Manager (Enterprise) t o drive growth and strengthen relationships across Singapore and Malaysia’s leading restaurant groups.

This role is ideal for a strategic, data-driven relationship builder who thrives in managing multi-outlet F&B brands, aligning commercial outcomes with client success, and unlocking new revenue opportunities across TabSquare’s ecosystem.

You will be responsible for retention, upsell, and expansion within a defined portfolio of top-tier enterprise accounts, while also identifying and closing new opportunities within those groups.

You will report to the Head of Commercial APAC and work closely with the Success, Product, and Marketing teams to deliver measurable revenue growth and long-term partnerships.

Key Responsibilities

1. Strategic Account Management

Own end-to-end relationship with key enterprise restaurant groups across Singapore and Malaysia.

Serve as the main commercial contact for CXOs, digital transformation heads, and operations leaders.

Conduct regular QBRs (Quarterly Business Reviews) to review performance, align on KPIs, and co-create growth plans.

2. Revenue Growth & Expansion

Identify upsell and cross-sell opportunities across TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage, etc.).

Partner with Success Managers and Solutions Consultants to structure multi-outlet rollouts and new feature adoption.

Negotiate renewals and multi-year agreements to expand share of wallet and account profitability.

3. Retention & Relationship Health

Monitor account health, engagement metrics, and product usage to anticipate churn risks.

Develop joint success plans for each key account to drive measurable outcomes (e.g., GMV growth, customer retention, marketing ROI).

Build trust by acting as a proactive advisor offering insights, benchmarking data, and new solutions aligned with client goals.

4. Market & Competitive Intelligence

Track competitor activities, pricing, and product adoption trends within major F&B groups.

Share intelligence with product and leadership teams to refine go-to-market and feature priorities.

Identify potential pilot or co-marketing opportunities with strategic clients.

5. Commercial Planning & Reporting

Maintain accurate CRM records, renewal dates, and revenue forecasts.

Prepare and present monthly business reviews and performance reports by account.

Contribute to regional account planning, forecasting, and quarterly growth targets.

Qualifications

5 - 8 years of experience in B2B account management, key account, or enterprise sales roles - preferably in SaaS, Payments or F&B Tech.

Proven track record managing multi-location clients and driving retention and upsell.

Strong commercial acumen, negotiation, and relationship management skills at both CXO and operational levels.

Experience handling cross-border or regional accounts across Singapore and Malaysia is highly preferred.

Proficiency with CRM tools (e.g., Salesforce, Pipedrive) and data-driven account planning.

Strong presentation and communication skills, with the ability to influence stakeholders.

Self-driven, structured, and comfortable managing complex enterprise relationships with multiple decision-makers.

Fluency in English required; Mandarin or Bahasa Malaysia proficiency is a plus.