Junior Systems Operations Engineer

DCI CONSULTANTS PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading IT service provider in Singapore seeks an experienced Infrastructure Support Specialist to monitor and manage server conditions, troubleshoot issues, and ensure service delivery meets agreed standards. The ideal candidate will have a strong background in Windows and Unix systems, excellent problem-solving skills, and be capable of both independent and team work. A degree in Computer Science or IT and ITIL certification are preferred.

Qualifications

• At least 3 years of relevant working experience in infrastructure support.
• ITIL foundation certification is a plus.

Responsibilities

• Monitor condition of server, apps and security measures.
• Identify, log and resolve technical problems.
• Ensure that work is carried out within agreed service levels.
• Troubleshoot, diagnose and rectify faults.
• Identify potential changes and system improvements.

Skills

Windows operating systems

Unix

Incident Management

Problem-solving

Customer management

Education

Diploma or Bachelor degree in Computer Science

Tools

Solarwinds

Manage Engine

BMC Control-M

Symantec

Job description

Overview

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

Responsibilities

• Monitor condition of server, apps and security measures
• Identify, log and resolve technical problems of the scope (Incident Management)
• Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
• Respond to site to troubleshoot, diagnose and rectify faults
• Liaise and coordinate the recovery of systems
• Identify potential changes and system improvements for consideration and implementation (continuous improvements)
• Create, maintain and distribute reports of progress to service delivery manager.
• Any other ad-hoc tasks assigned

Qualifications

• Good knowledge of Windows operating systems, Clusters, NLB, or Unix
• Good knowledge of OS Provision, hardening and patching
• Good knowledge of Solarwinds, Manage Engine
• Good knowledge of AV solution such as Symantec
• BMC Control-M
• Good server experiences like AD administration & basic networking experiences
• At least 3 years of relevant working experience in infrastructure support is required for this position.

Soft Skills

• Self-driven and must be effective in working both independently and in a team setting, with minimum supervision
• Good problem solving and logic skills
• Good communication skills (verbal and written) in English
• Excellent customer management skills
• Fluency in English

Additional Qualifications

• Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

Working Hours

Mon - Fri 8.30am - 6pm

will be stationed at Tanjong Pagar

NO VB & AWS

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