JUNIOR MAINTENANCE SUPPORT ENGINEER

YY SMART TECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a motivated Junior Maintenance Support Engineer to provide technical support for end-user computing and IoT devices. This entry-level role offers hands-on experience with hardware troubleshooting and software installation, as well as structured training opportunities for career advancement. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates welcome.
• 0-1 year in technical support.
• Basic familiarity with networking fundamentals.

Responsibilities

• Provide foundational technical support for end-user computing and IoT devices.
• Conduct scheduled device health checks and update asset inventories.
• Shadow senior engineers during after-hours critical incidents.

Skills

Eagerness to learn IoT/enterprise systems

Clear communication for user support

Detail-oriented documentation

Education

ITE/Diploma in IT, Electronics, or related field

Tools

Windows OS troubleshooting

Remote support tools (TeamViewer, AnyDesk)

Job description

Job Overview

We seek a motivated Junior Maintenance Support Engineer to provide foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.

This entry-level role includes after-hours on-call rotations (1-2x/month) under supervision.

You’ll gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems while receiving structured training for career growth.

Duties and Responsibilities

Hardware Support (Assisted):

1. End-user devices (laptops, printers, mobile devices)
2. Basic IoT equipment (sensors, cameras, cabling)
3. Perform component replacements (RAM, HDD, power supplies) under guidance.

Software & User Support:

1. Install OS/applications (Windows/macOS), configure email clients & user accounts.
2. Troubleshoot common software issues (Office 365, VPN, antivirus).
3. Support basic surveillance system operations (NVR reboots, camera alignment).

Preventive Maintenance:

1. Conduct scheduled device health checks (disk space, updates, backups).
2. Update asset inventories & maintenance logs.
3. Test/replace consumables (sensor batteries, camera lenses).

Emergency Response (Supervised):

1. Shadow senior engineers during after-hours critical incidents.
2. Document issues in ticketing systems (e.g., ServiceNow).

Requirements

Education:

• ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome).

Experience:

• 0-1 year in technical support

Basic familiarity with:

• Windows OS troubleshooting
• PC/laptop hardware components
• Networking fundamentals (IP addressing, Wi-Fi)

Technical Exposure (Preferred):

• IoT concepts (sensor types, data flow)
• Mobile device management (Android/iOS)
• Remote support tools (TeamViewer, AnyDesk)

Certifications (Bonus):

• CompTIA ITF+/A+, Microsoft Fundamentals

Work Requirements:

1. Willingness for occasional supervised after-hours support.
2. Ability to lift equipment.

Soft Skills:

1. Eagerness to learn IoT/enterprise systems.
2. Clear communication for user support.
3. Detail-oriented documentation.