Junior Fintech API & Integrations Specialist

Zota Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global payment gateway company in Singapore seeks a Support Specialist to enhance customer experience by providing technical support and guidance. In this role, you will assist merchants with API integrations, perform quality assurance, and maintain the processing environment. Applicants should have a passion for troubleshooting and strong communication skills, as well as proficiency in Microsoft Office and other platforms. The position offers comprehensive training and various employee perks.

Benefits

Meal vouchers

Health insurance

Yearly performance bonuses

Company trips abroad

Weekly Happy Hours

Qualifications

• Experience in technical/customer support.
• Strong organizational, analytical, written, and verbal communication skills.
• Passion for troubleshooting and constant self-learning.

Responsibilities

• Address and solve customer issues through email, Slack, and Skype.
• Cooperate with other online platform representatives.
• Help customers with API integration to our gateway.

Skills

Technical/customer support experience

Organizational skills

Analytical skills

Communication skills

Troubleshooting

Microsoft Office proficiency

G-suite proficiency

Zoom proficiency

Slack proficiency

Trello proficiency

Job description

A global payment gateway company in Singapore seeks a Support Specialist to enhance customer experience by providing technical support and guidance. In this role, you will assist merchants with API integrations, perform quality assurance, and maintain the processing environment. Applicants should have a passion for troubleshooting and strong communication skills, as well as proficiency in Microsoft Office and other platforms. The position offers comprehensive training and various employee perks.