Junior Customer Service Officer

TRITECH SCIENTIFIC PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading scientific solutions provider in Singapore is looking for a sales professional to drive lead generation and manage the sales cycle. The role involves engaging with clients, responding to inquiries, building relationships, and achieving sales targets. The ideal candidate will excel in managing sales performance and supporting a collaborative sales environment. Achieve monthly sales quotas while working closely with marketing strategies to enhance customer satisfaction.

Responsibilities

• Conducting outbound calls and generating leads through emails and digital channels.
• Responding to inquiries about products and services.
• Guiding prospects through the sales process from contact to closing.
• Maintaining relationships with clients and identifying upselling opportunities.
• Tracking sales activities and achieving monthly sales quotas.

Job description

Primary Responsibilities

• Prospecting and Lead Generation:

  Researching potential clients and generating leads through outbound calls, emails, and other digital channels. Responding to inquiries via phone, email, chat, or in person about products, services, or policies.

• Customer Engagement:

  Responding to inbound inquiries, conducting sales pitches, explaining product features, and answering customer questions.

• Sales Cycle Management:

  Guiding prospects through the sales funnel, from initial contact to closing deals, and managing follow-ups.

• Relationship Management:

  Building and maintaining relationships with both new and existing clients and identifying opportunities for upselling additional products or services.

• Sales Performance:

  Achieving monthly sales quotas and targets and accurately tracking sales activities and metrics using CRM software. Target of S$200K

• Collaboration:

  Working with other sales and marketing teams to share best practices, align on strategies, and ensure customer satisfaction.

Secondary Responsibilities

• General Sales Administration
• Processing orders and transactions, including returns, exchanges, and cancellation
• Generate DO and Invoices
• Prepare Payment Schedule to Supplier
• Manage delivery via third party warehouse