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Enverus Intelligence Research Inc.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading energy SaaS company in Singapore is seeking a Technical Advisor to support the RatedPower team. This role involves conducting technical trainings for clients, providing design advice on solar PV systems, and collecting client feedback for product improvement. The ideal candidate holds a Bachelor's degree in engineering and has 2 years of relevant experience in solar PV. Join to help in the energy transition and enhance client interactions.

Qualifications

• 2 years of experience in solar PV.
• Experience in design and development of solar PV plants and battery storage systems.
• Excellent communication skills in English.

Responsibilities

• Conduct technical trainings of the SaaS solution to clients.
• Provide design and engineering advice on PV, storage, and interconnection facilities.
• Collect feedback from clients and communicate to Product team.
• Evaluate and improve self-help documentation for clients.

Skills

Interpersonal communication

Problem-solving

Analytical skills

Technical expertise in PV systems

Knowledge of Southeast Asian languages

Education

Bachelor's degree in Energy Engineering or related fields

Master's degree or postgraduate studies

Job description

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

We are currently seeking a Technical Advisor to join the RatedPower team supporting SEA based in Singapore. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions. Be a part of the energy transition and join our growing team, creating intelligent connections across the energy value chain with a strategic focus on growing our offerings in Power & Energy Transition.

Performance Objectives

• Conduct demonstrations and technical trainings of the SaaS solution RatedPowerto potential and existing clients.
• SolveRatedPowerusers’ queries via email and conference calls.
• Monitor user activity and provide relevant design and engineering advice on the development of PV, storage, and interconnection facilities.
• Optimize the designs of RatedPowerusers to achieve realistic results maximizing their energy yield, performance, and profitability.
• Collect, understand, and communicate the feedback recovered from clients during interactions to Product.
• Become the expert within the company for market-specific insights regarding industry trends, customer profiles, and best practices.
• Optimize the pre-sales Customer Journey in the assigned market(s) in collaboration with the Sales team representatives in the region.
• Attend solar, storage, and interconnection-related events in representation of the company.
• Visit clients at their offices to conduct in-person meetings and establish professionalrapport with our partners.
• Conduct webinars and provide technical expertise for content creation (blogs, podcasts, and social media posts) in collaboration with the Marketing team.
• Evaluate, improve, and expand the self-help documentation available to clients in the form of Help Centerarticles, methodologies, user guides, FAQ, and in-app information.
• Act as the user advocate and engineering expert in Product-related projects: perform research activities, ideate potential solutions and improvements, ensure that the scope of the features or improvements solve or alleviate client's needsor pain points...
• Ensure the translation of all new text added to the RatedPoweroutput documentation and user interface (UI) as part of the development of new or improved features.
• Act as user advocate in the Quality Assurance (QA) exercises preceding the launch of new features into Production by ensuring that the feature works as planned and the UI is intuitive and user-friendly.

Competitive Candidate Profile

• Bachelor's degree in Energy Engineering, Electrical Engineering, Mechanical Engineering, or related fields.
• Master's degree or postgraduate studies are a plus.
• 2 years of experience.
• Knowledge in the design and development of solar PV plants and battery energy storage systems.
• Excellent interpersonal and written communication in English.
• Knowledge of a Southeast Asian language (e.g. Malay, Tagalog, Thai, Vietnamese) is a nice to have.
• Work experience in solar PV.
• Passion in finding the best solution to customer questions/issues.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mind with creative problem-solving abilities.
• Strong work ethic, team player, and eagerness to learn.
• Sociable, curious, open minded and creative.