ITSM Project Manager: Service Delivery & Transformation

K2 PARTNERING SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an ITSM Project Manager to oversee outsourced IT development and transformation projects. The individual will manage project execution, ensure process governance, and maintain high service quality. Key qualifications include 8+ years of project management experience and strong knowledge in Agile/SAFe methodologies. A background in ITIL practices and proficiency in English are essential, with basic Mandarin as a plus.

Qualifications

• Minimum 8 years project management experience.
• Strong knowledge of Agile/SAFe, ITSM, and ITOM.
• Experience with security, integrations, and SDLC methodologies.

Responsibilities

• Manage ITSM and service delivery projects.
• Oversee operating procedures and team coordination.
• Act as the main contact for service quality and capacity planning.
• Conduct regular service performance reviews.

Skills

Project management

Agile/SAFe knowledge

ITSM tooling migrations

Communication

Customer focus

Education

Bachelor's degree or equivalent

Job description

A leading IT consulting firm in Singapore is seeking an ITSM Project Manager to oversee outsourced IT development and transformation projects. The individual will manage project execution, ensure process governance, and maintain high service quality. Key qualifications include 8+ years of project management experience and strong knowledge in Agile/SAFe methodologies. A background in ITIL practices and proficiency in English are essential, with basic Mandarin as a plus.