ITMP Programme Manager, ServiceNow

IBM; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading global technology company in Singapore is seeking a ServiceNow ITMP Programme Manager to oversee the delivery of complex IT Management Platforms. You'll manage cross-functional teams, drive platform adoption, and ensure value realization across various workflows. The ideal candidate will have strong programme leadership and stakeholder management skills, alongside a Bachelor's degree and relevant ServiceNow certifications. This position offers a regular employment type with onsite work arrangement.

Qualifications

• Proven experience in leading large, multi-workstream ServiceNow or IT Management Platform.
• Strong understanding of ServiceNow modules, platform architecture, and implementation methodologies.
• ServiceNow certifications such as CIS in ITSM, ITAM, or ITOM.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead end-to-end delivery of complex ServiceNow-enabled IT Management Platform.
• Establish and maintain robust programme governance including steering committees.
• Serve as the primary point of leadership for client executives and stakeholders.
• Develop programme business cases and adoption strategies.
• Manage programme risks, dependencies, and issues.

Skills

Leadership

Stakeholder Management

Communication

Financial Management

Negotiation

Education

Bachelor's Degree

Tools

ServiceNow

ITIL

PMP

Job description

A career in IBM Consulting is rooted by long‑term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long‑term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

The ServiceNow ITMP Programme Manager acts as the strategic leader responsible for planning, governing, and delivering complex IT Management Platform enabled by ServiceNow. You will oversee cross‑functional teams, guide clients through large‑scale transformation, manage programme governance, ensure platform adoption, and drive value realisation across ITSM, ITOM, ITAM, SPM, SecOps, and other ServiceNow workflows.

This role requires deep programme leadership experience, strong stakeholder management, and the ability to translate business strategy into executable roadmaps within the ServiceNow ecosystem.

• Lead end‑to‑end delivery of complex ServiceNow‑enabled IT Management Platform (ITMP), ensuring alignment with client strategy, scope, timeline, and quality standards.
• Establish and maintain robust programme governance, including steering committees, RAID management, progress reporting, and financial control.
• Oversee multi‑tower ServiceNow initiatives across ITSM, ITAM, ITOM, CMDB, HAM/SAM, SPM, SecOps, and other relevant workflows.
• Ensure successful adoption, change management, and transition to operational run teams.

Client & Stakeholder Management

• Serve as the primary point of leadership and escalation for client executives and senior stakeholders.
• Facilitate strategic discussions to define transformation roadmaps and maturity journeys.
• Build trusted relationships with client technology and business leaders to ensure programme success.
• Lead cross‑functional teams comprising architects, developers, business analysts, process consultants, and partners.
• Mentor, coach, and support the professional development of team members.
• Drive collaboration between IBM Consulting, ServiceNow, and client delivery teams.

Strategic Planning & Value Realisation

• Develop programme business cases, target operating models, and adoption strategies.
• Ensure delivery aligns with ITIL, industry best practices, and IBM methodologies.
• Identify opportunities to expand the platform footprint and deliver incremental value.

Risk, Compliance & Quality Management

• Manage programme risks, dependencies, and issues with proactive mitigation plans.
• Ensure compliance with contractual commitments, security requirements, and IBM/industry standards.
• Guarantee delivery excellence through formal quality assurance practices.

Required education

Bachelor's Degree

Required technical and professional expertise

• Proven experience leading large, multi‑workstream ServiceNow or IT Management Platform
• Strong understanding of ServiceNow modules, platform architecture, and implementation methodologies.
• ServiceNow certifications (e.g., CIS in ITSM, ITAM, ITOM, CMDB, etc.)
• PMP, MSP, PRINCE2, SAFe, or equivalent programme management certifications highly preferred
• Experience in Consulting environments, ideally within large‑scale consulting firms.
• Background in cloud, automation, DevOps, or IT operating model transformation.
• Demonstrated capability to manage C‑suite stakeholders and complex client environments.
• Experience in ITIL‑aligned operations, IT service management, IT operations, or enterprise architecture.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong financial and commercial management capabilities, including contract, budget, and resource oversight.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Job ID

77220

City / Township / Village

State / Province

Country

Work arrangement

Onsite

Area of work

Project Management

Employment type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?