IT Technician

CHALLENGER TECHNOLOGIES LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a skilled IT Technician to troubleshoot computer issues and provide exceptional IT support. Candidates should have a Higher Nitec in Computer Science and proven experience in IT troubleshooting, hardware/software maintenance, and user support. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Proven experience as an IT Technician or similar role.
• Strong knowledge of computer hardware and software systems.
• Expertise in diagnosing and troubleshooting computer problems.

Responsibilities

• Troubleshoot and diagnose computer problems.
• Install new software and hardware on computers.
• Provide excellent customer service and handle client inquiries.

Skills

IT troubleshooting

Hardware/software maintenance

User support

Communication skills

Attention to detail

Education

Higher Nitec in Computer Science or related field

Tools

Windows

Mac OS

Job description

We are seeking a skilled and motivated IT Technician to join our team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional IT support. If you have experience in IT troubleshooting, hardware/software maintenance, and providing user support, we want to hear from you. This role will report directly to the Head of Customer Experience.

• Working Location: Bugis Flagship Store
• Working Hours: Mondays to Sundays, 11.00 AM - 9.30 PM
• 5 Days work week

Key Responsibilities

• Troubleshoot and diagnose computer problems. Notebooks, Smartphones, and tablets as well
• Install new software and hardware on computers
• Identify and resolve hardware or software issues
• Maintain accurate records of work done and time spent on each job
• Provide excellent customer service, handle client inquiries, and follow up after jobs are completed
• Stay up-to-date with the latest technology trends and advancements
• Collaborating with other service centers and partners on repair services

Requirements

• Higher Nitec in Computer Science, Information Technology, and above or a related field
• Proven experience as an IT Technician or similar role
• Strong knowledge of computer hardware and software systems, including Windows and Mac OS
• Expertise in diagnosing and troubleshooting computer problems
• Ability to multitask and prioritize work assignments
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy