IT Support Officer (MNC/ L1 Support)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is seeking a qualified IT support professional. Key responsibilities include device setup, maintenance, software installation, and user support. The ideal candidate has a diploma in IT, familiarity with Microsoft Intune, and strong communication skills. This full-time position offers opportunities for career growth in a dynamic environment.

Qualifications

• 1-2 years in a helpdesk or IT support role.
• Ability to follow setup SOPs and checklists.
• Documenting support cases and solutions.

Responsibilities

• Device Setup/Decommissioning and Configuration
• Device Maintenance and Troubleshooting
• Software Installation and Support
• Inventory and Asset Management
• User Support
• Cyber Security Awareness and Support

Skills

Knowledge of Windows OS, Windows 11 and Microsoft O365 products

Familiarity with iOS device setup and Apple ID management

Hands-on experience with Microsoft Intune

Hands-on experience with Sharepoint online

Good organizational skills

Cyber security awareness

Excellent communication and documentation skills

Education

Diploma or Degree in IT, Computer Science, or related field

CompTIA A+ certification

CompTIA Security+ or equivalent

Tools

Microsoft Intune

Azure Active Directory

Sharepoint Online

JIRA

Job description

Job Description

• Device Setup/Decommissioning and Configuration
• Device Maintenance and Troubleshooting
• Software Installation and Support
• Inventory and Asset Management
• User Support
• Microsoft Intune & Azure AD
• Sharepoint Online (Intranet & Document library)
• Cyber Security Awareness and Support
• Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.

Basic Requirements / Skills

• Knowledge of Windows OS, Windows 11 and Microsoft O365 products is a must.
• Familiarity with iOS device setup and Apple ID management.
• Ability to follow setup SOPs and checklists.
• Documenting support cases and solutions.
• Hands-on experience with Microsoft Intune and Azure Active Directory.
• Hands-on experience with Sharepoint online.
• Knowledge of JIRA is a plus.
• Good organizational skills to manage inventory and update records.
• Cyber security awareness (basic threat identification, safe practices).
• Willingness to elevate advanced issues to Level 2 or Security teams.
• Excellent communication and documentation skills.

Job Specifications

• Diploma or Degree in IT, Computer Science, or related field.
• Certification(s) such as:
• CompTIA A+ (for support fundamentals)
• CompTIA Security+ or equivalent (for Cyber Security fundamentals)
• 1–2 years in a helpdesk or IT support role.

How To Apply

Interested applicants, please click on "Apply Now" or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

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