IT Support Officer

ONYX SG PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

A global energy trading company in Singapore is seeking an IT Support Officer to join its growing team. This role involves delivering frontline IT support to over 100 employees, supporting operational continuity and various digitalisation projects. Candidates should possess a degree in IT or Computer Science and have 1 to 2 years of helpdesk experience. Strong proficiency with Microsoft technologies is essential, and familiarity with iOS device setup is an advantage. The position offers a collaborative hybrid work environment.

Qualifications

• 1-2 years of hands-on IT helpdesk/Level 1 support experience is required.
• Strong proficiency in Windows 11.
• Familiarity with iOS device setup and Apple ID management.

Responsibilities

• Deliver frontline IT support to over 100 employees.
• Contribute to operational continuity and ongoing digitalisation projects.
• Follow SOPs and documentation standards.

Skills

Windows OS

Microsoft O365

Service-oriented

Device management

Education

Degree or Diploma in IT, Computer Science, or related field

Tools

Microsoft Intune

Azure Active Directory

SharePoint Online

JIRA

Power Automate

Power BI

Job description

AleadingglobalenergytradingcompanyisseekinganITSupportOfficertojoinitsgrowingteam.Theorganisationoperateswithinahigh-performancetradingenvironmentandoffersacollaborative,hybridworkculture.

ReportingtotheITSeniorManager,thesuccessfulcandidatewilldeliverfrontlineITsupporttoauserbaseofover100employees,contributingtosmoothoperationalcontinuityaswellasongoingdigitalisationprojects.ThisroleoffersstrongexposureacrossMicrosofttechnologies,devicemanagement,andenterprise-levelsystems.

Requirements:

• DegreeorDiplomainIT,ComputerScience,orrelatedfield.
• 1–2yearsofhands-onIThelpdesk/Level1supportexperienceisrequired.
• StrongproficiencyinWindowsOS,Windows11,andMicrosoftO365.
• FamiliaritywithiOSdevicesetup,AppleIDmanagement,andMDMprocesses.
• WorkingknowledgeofMicrosoftIntuneandAzureActiveDirectoryisessential.
• ExperiencewithSharePointOnline,JIRA,PowerAutomateorPowerBIwillbeanadvantage.
• StrongorganisationalskillsandabilitytofollowSOPsanddocumentationstandards.
• Service-oriented,proactive,andcomfortableworkinginafast-paced,hybridenvironment.