IT Support Executive

Go-Ahead Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transportation service provider in Singapore is looking for an IT Support Specialist to handle helpdesk requests, manage IT infrastructure, and assist in project management. The ideal candidate should have a Diploma in IT, strong troubleshooting skills, and a minimum of 2 years' experience in IT support. This role includes providing off-hours support and ensuring compliance with workplace safety policies.

Qualifications

• At least 2-4 years of experience in IT support or equivalent.
• Familiarity with operational systems (CCTV, asset management, etc.) is advantageous.
• Knowledge of ITIL processes preferred.

Responsibilities

• Provide first and second line helpdesk support for user service requests.
• Set-up and administration of Active Directory accounts and email.
• Manage internal network, servers, and security systems.
• Participate in standby duty rotation for off-hours support.

Skills

Troubleshooting skills in Windows OS

Knowledge of Microsoft 365

Network connectivity support

Good communication skills

Education

Diploma in IT or Computer Engineering

Job description

Provide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.

Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and devices with basic asset management skills and system access control.

Handle a wide range of helpdesk incidents, including but not limited to issues related to computers, mobile devices, networking, hardware, software, telephony systems and Passenger Information Display Systems.

If necessary, appropriately route service requests and incidents alerts, including escalations to third-party suppliers or functional routing for third-level support, ensuring timely resolution.

Maintain and manage onsite and offsite IT infrastructure, both indoor and outdoor. Regularly generate reports and develop maintenance plans to improve availability and capacity.

Manage internal network, server, security system, regular system patching and hardening in accordance with company’s directions, latest cybersecurity advisories and industry best practices.

Assist in project management, including implementation, user acceptance testing (UAT), and end-user support for new and existing business applications and system enhancements.

Participate in standby duty rotation to provide off-hours support for depot and interchange operations.

Respond promptly to urgent incidents affecting bus operations and system availability.

Supervise and ensure workplace safety and health risks are identified, assessed, and controlled, and provide employees with information on compliance to workplace safety and health policies.

Job Requirements

Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.

At least 2-4 years of experience in IT support or equivalent.

Strong troubleshooting skills in Windows OS, Microsoft 365, network connectivity, and end-user computing.

Familiarity with operational systems (CCTV, asset management, scheduling, duty allocation) is advantageous.

Knowledge of ITIL processes (incident, problem, change management) preferred.

Able to work independently with minimal supervision and cover multiple sites.

Good communication and stakeholder management skills.