IT Support Executive

Horizon Singapore Terminals Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading terminal operations company in Singapore is seeking an IT Support Specialist to resolve technical issues, manage tickets, and assist in server administration. The role requires a minimum diploma and knowledge of cybersecurity. Fresh graduates are welcomed to apply. Attractive benefits, including transport and bonuses, are offered.

Benefits

Attractive bonus

2-way transport provided

Qualifications

• Minimum Diploma or ITE equivalent required.
• Familiarity with Microsoft Windows Server and Virtual Machines.
• Good problem-solving skills with a passion for Cybersecurity.

Responsibilities

• Respond to technical issues via phone, email, or in person.
• Manage and prioritize incident tickets.
• Diagnose and resolve hardware, software, and network issues.

Skills

Familiar with Microsoft Windows Server

IT hardware installation and troubleshooting

Problem-solving skills

Knowledge in Cybersecurity

Basic server and networking knowledge

Strong customer service skills

Education

Dip/ITE or equivalent

Tools

SAP

Microsoft Windows Server

Virtual Machines

Job description

Job Description & Requirements

Job Highlights

• Our office is located on Jurong Island.
• We provide 2-way transport between Jurong East MRT and our office
• Attractive bonus and staff benefits
• Salary shall commensurate with incumbents' qualifications and work experiences

Job Description

Responsibilities

• Respond to technical issues via phone, email, ticketing systems, or in person
• Manage and prioritize incident tickets
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and upgrade computer hardware and software
• Set up workstations for new employee onboard
• Server and network administration including firewalls and network switches
• Ensure completion of backup jobs
• Assist with VPN setup and connectivity issues
• Maintain proper inventory of all company hardware and software
• Document IT processes and user guides
• Raise IT Procurement Request and Goods Receive Note in SAP
• Escalate unresolved issues to higher-level support
• Provide any other IT support as may be required
• Be involved in IT projects

Requirements

• Min. Dip/ ITE or equivalent
• Familiar with Microsoft Windows Server and Virtual Machines
• Familiar with IT hardware installation and troubleshooting
• Good knowledge and problem-solving skills
• Passion for Cybersecurity
• Knowledge in basic server administration and basic networking in TCP/IP, LAN and WAN
• Self-motivated and resourceful with a can-do attitude
• Have a strong customer service and interpersonal skills
• A team player and able to work independently
• Fresh graduates are encouraged to apply too