IT Support Engineer - (Training Provided - Entry Level)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore is seeking an IT Support Engineer (Training Provided - Entry Level) to troubleshoot client platform issues, provide incident resolution, and ensure service levels are met. The role involves monitoring system configurations and assisting in healthcare-related projects. A good command of English and NITEC/Higher NITEC is required. This position also requires comfort with healthcare environments and vaccination protocols.

Qualifications

• Candidates must be comfortable taking MMR & TDAP Vaccine (Claimable).

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents and provide resolution.
• Monitor service levels and maintain system configurations.

Skills

Good command in English

IT savvy / Basic Understanding of IT

Comfortable in healthcare environment

Education

NITEC/Higher NITEC

Job description

IT Support Engineer - (Training Provided - Entry Level)

1. Perform troubleshooting for client platform related problems.
2. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
3. Provide timely status updates to relevant parties.
4. Perform service requests related to client platforms.
5. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
6. Involved in client platform implementation/upgrade project.
7. Perform research/evaluation of client platform tools.
8. Provide systems related technical advice to customers or project team.
9. Manage systems changes through change request process & provide status reports to the relevant parties.
10. Perform client platform related presales tasks.
11. Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
12. Ensure service level meets requirement. Propose and implement action plans when required.
13. Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT
• Comfortable working in healthcare environment
• Comfortable take MMR & TDAP Vaccine (Claimable)