IT Support Engineer ( Enterprise Software)

Mass Power Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech service company in Singapore is seeking an IT Support Engineer to lead the implementation and integration of IT monitoring solutions. The ideal candidate has 3-5 years of experience and strong knowledge of networking and operating systems. A passion for customer engagement and learning new technologies is essential. The role includes managing customer expectations, developing best practices, and working on multiple projects.

Qualifications

• 3-5 years of experience in post-sales, implementation, or systems engineering role.
• Strong knowledge of operating systems and infrastructure monitoring.
• Interest in customer engagement and learning new technologies.

Responsibilities

• Lead implementation and integration of IT monitoring software.
• Understand customer infrastructure and tailor deployments.
• Develop best practices and integration guides.

Skills

Networking

Windows

Linux

Analytical problem-solving

Customer support

Tools

Citrix

VMware

Enterprise monitoring tools

Job description

IT Support Engineer ( Enterprise Software)

This is a hands-on, technical position. The key responsibilities for this position are:

Responsibilities

• Lead post-sale implementation, configuration, and integration of IT monitoring software solutions.
• Work closely with customers to understand their infrastructure (servers, networks, applications, cloud environments, etc.) and tailor deployments accordingly.
• Assist in onboarding, training, and knowledge transfer to customer technical teams.
• Develop and document best practices, integration guides, and monitoring templates.
• Manage customer expectations through clear communication and proactive follow-up.
• Identify product enhancement opportunities and relay feedback to internal teams.

Requirements

• 3-5 years of experience working in technical post-sales, implementation, or systems engineering role.
• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.
• Must be interested in working in a customer support and customer engagement role.
• Must be interested in learning new technologies and applying them to solve real world problems.
• Must have good analytical problem-solving skills.
• Understanding of Java/J2EE technologies and web applications is a plus.
• Exposure to any scripting technology (batch/Unix shell/Power shell) is a plus.
• Exposure to cloud architecture, Containers, DevOps is a plus.
• Exposure to Citrix, VMware, and other virtualization technologies is a plus.
• Prior experience with enterprise monitoring tools is a plus.
• Must be ambitious, competitive, energetic; should be a results-oriented team player.
• Must be willing to travel to different customer places and work on multiple projects concurrently.