IT Support Engineer (2nd Line) — Enterprise Desktops & Mobiles

HEMMERSBACH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global IT service provider in Singapore is seeking an experienced IT Support Engineer. In this role, you will provide 2nd line onsite technical support to enterprise users for desktops, laptops, and mobile devices, while managing tickets through the company's IT ticketing tool. Ideal candidates should have technical skills in troubleshooting and customer service, along with 2-5 years of experience in end-user support. This position offers a great opportunity to advance your IT career.

Qualifications

• Strong technical skills in troubleshooting issues related to Desktops, Laptops, Printers, Handhelds, Smartphones.
• 2-5 years of experience with end user support.
• Fluency in both written and spoken English.

Responsibilities

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds, and Smartphones.
• Troubleshoot hardware related issues and replace parts if needed.
• Troubleshoot software related issues and apply fixes.
• Work with team members in completing job assignments.
• Follow process to attend assigned jobs and escalated issues.

Skills

Technical troubleshooting

Customer service

Microsoft Windows

MS-Office

Team collaboration

Job description

A global IT service provider in Singapore is seeking an experienced IT Support Engineer. In this role, you will provide 2nd line onsite technical support to enterprise users for desktops, laptops, and mobile devices, while managing tickets through the company's IT ticketing tool. Ideal candidates should have technical skills in troubleshooting and customer service, along with 2-5 years of experience in end-user support. This position offers a great opportunity to advance your IT career.