IT Support Engineer

STORHUB MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT solutions company in Singapore is seeking an IT Support Engineer. In this role, you will provide crucial technical support to users, ensuring the efficiency of IT infrastructure. The ideal candidate should possess strong problem-solving skills, excellent communication, and a commitment to customer service. Duties include troubleshooting IT issues, maintaining records, and supporting user onboarding processes. Experience in IT support is required, along with a relevant diploma or degree.

Qualifications

• Minimum 1–3 years of experience in IT support or helpdesk roles.

Responsibilities

• Provide first and second-level support for IT incidents and service requests.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Assist in user onboarding and offboarding processes.
• Maintain accurate records of issues and solutions.
• Support video conferencing systems and collaboration tools.

Skills

Windows OS

Microsoft 365

Networking concepts (TCP/IP, DHCP, DNS)

Active Directory

Remote support tools

Good communication skills

Ability to prioritize and multitask

Education

Diploma or Degree in Information Technology, Computer Science or related field

Job description

Job Summary

The IT Support Engineer must be a proactive and technically skilled to provide timely and effective technical support to our users and ensure the smooth functioning of our IT infrastructure. The ideal candidate should be customer-focused, a strong communicator, and passionate about problem-solving.

Key Responsibilities

• Provide first and second-level support for IT incidents and service requests via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, network, and system issues on desktops, laptops, mobile devices, and office peripherals.
• Escalate complex issues to relevant teams and track resolution progress.
• Assist in user onboarding/offboarding processes (e.g., account setup, laptop provisioning, access management).
• Maintain accurate records of issues, solutions, and actions taken in the ticketing system.
• Perform regular system checks, patch management, and basic network diagnostics.
• Support video conferencing systems, Microsoft 365, and collaboration tools like Teams and Zoom.
• Ensure compliance with IT policies, including security and acceptable use standards.
• Participate in IT asset inventory management and documentation updates.
• Provide support during system upgrades, migrations, and rollouts.
• Undertake other ad-hoc duties assigned by the IT Infrastructure and Cyber Security Manager.

Requirements

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.

Experience

• Minimum 1–3 years of experience in IT support or helpdesk roles.

Skills

• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS).
• Experience with Active Directory, Exchange, and remote support tools is a plus.
• Good communication skills with a customer-first attitude.
• Ability to prioritize, multitask, and work independently in a fast-paced environment.