IT Support Engineer

EIRE SYSTEMS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Desktop Support Specialist to assist end users and manage desktop operations. Candidates should have over 4 years of experience in desktop support, preferably in the financial sector. Proficiency in Windows 7 and Microsoft Office Suite is required. This role involves direct user support, managing refresh initiatives, and addressing technical issues.

Qualifications

• At least 4 years’ experience in desktop support, preferably in financial sector.
• Knowledge of desktop operating system and infrastructure for enterprise deployments.
• Basic understanding of networking and server technologies.

Responsibilities

• Support users through direct end user support.
• Handle Desktop refresh and replacement initiatives.
• Assist with patching and upgrading end user devices.

Skills

Desktop support experience

Communication skills

Analytical skills

Tools

Windows 7

Microsoft Office Suite

Job description

Job Responsibilities

• Support users through direct end user support or through projects that deliver changes to the end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Assist with patching and upgrading end user devices
• Address quality and schedule conflict.

Job Requirements

• At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills.
• Interested candidates please send your CV to [e-mail]