IT Support Engineer

R.A.K. MATERIALS CONSULTANTS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A consulting firm in Singapore seeks a skilled IT professional to oversee network and infrastructure management, provide technical support, and ensure cybersecurity. The ideal candidate will have a bachelor's degree in a related field along with proficiency in operating systems, networking, and software management. Candidates should also demonstrate strong analytical skills and effective communication. Opportunities for professional development and relevant certifications are also encouraged.

Qualifications

• Relevant degree in IT or a related field is required.
• Entry-level positions may accept associate degrees or diplomas.
• Professional certifications in IT, Networking, Cybersecurity, and Cloud are valuable.

Responsibilities

• Manage and maintain internal networks (LAN, WAN).
• Provide technical support and manage hardware.
• Oversee software and application management.
• Implement and monitor cybersecurity measures.
• Manage IT projects and coordinate with teams.
• Maintain IT asset inventory and document systems.

Skills

Operating systems (Windows, Linux, macOS)

Networking concepts and troubleshooting

Installation and maintenance of hardware and software

Databases, cloud services and virtualization

Scripting and automation (e.g., PowerShell, Bash, Python)

Analytical and problem solving

Communication and interpersonal skills

Time management

Attention to detail

Teamwork and collaboration

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Software Engineering

Bachelor’s Degree in Cybersecurity

Associate Degrees in IT

Diplomas in IT

Job description

JOB DESCRIPTION:

1. Network and Infrastructure Management

• Set up and maintain the company’s internal networks (LAN, WAN, intranet).
• Monitor network performance and troubleshoot issues.
• Ensure network security through firewalls, VPNs, and other protective measures.
• Manage hardware like routers, switches, servers, and storage devices.

2. Technical Support and Help Desk

• Provide technical support to employees (hardware, software, connectivity issues).
• Install and configure computer systems and applications.
• Maintain a ticketing system for tracking issues and solutions.
• Train staff on software usage and IT policies.

3. Systems Administration

• Manage and maintain servers, operating systems, and enterprise applications.
• Create and manage user accounts and permissions (Active Directory, email, etc.).
• Perform regular backups and ensure data recovery procedures are in place.
• Apply system updates and patches regularly.

4. Cybersecurity

• Implement and monitor security protocols to protect against cyber threats.
• Conduct vulnerability assessments and penetration testing.
• Ensure compliance with data protection laws and industry standards (e.g., GDPR, HIPAA).
• Educate staff about phishing, social engineering and secure practices.

5. Software and Application Management

• Install, configure and maintain software applications used by the organization.
• Evaluate new software tools and manage software licensing.
• Coordinate with software vendors for support and upgrades.
• Support custom application development or integration as needed.

6. IT Asset Management

• Maintain an inventory of IT equipment (computers, mobile devices, peripherals).
• Track software licenses and hardware warranties.
• Plan for IT asset lifecycle including upgrades and replacements.

7. Project Management

• Plan and manage IT-related projects (system upgrades, new software rollouts).
• Coordinate with other departments to understand IT needs.
• Ensure timely completion of projects within budget.

8. Cloud and Remote Services Management

• Manage cloud services (e.g., AWS, Azure, Google Cloud).
• Ensure secure and efficient use of remote access tools (VPN, remote desktop).
• Support hybrid work environments with appropriate IT solutions.

9. Documentation and Reporting

• Maintain up-to-date documentation on IT systems and procedures.
• Generate reports on system performance, downtime, and incidents.
• Provide recommendations to management for technology improvements.

10. Innovation and Strategy

• Stay updated with emerging technologies and trends.
• Recommend upgrades or changes to mprove efficiency and competitiveness.
• Align IT strategy with business goals.

Educational Qualifications

• Bachelor’s Degree in a relevant field such as:
  • Information Technology
  • Computer Science
  • Information Systems
  • Software Engineering
  • Cybersecurity (for security-focused roles)
• Associate Degrees or diplomas in IT or networking can be acceptable for entry-level positions.

Professional Certifications (especially valuable and sometimes required)

• General IT and Networking:
  • Cybersecurity:
  • Cloud:
  • Project Management:

Technical Skills

• Proficiency in operating systems (Windows, Linux, macOS)
• Knowledge of networking concepts and troubleshooting
• Experience with hardware and software installation and maintenance
• Familiarity with databases, cloud services and virtualization
• Scripting and automation (e.g., PowerShell, Bash, Python) is a plus

Soft Skills

• Strong analytical and problem solving abilities
• Excellent communication and interpersonal skills
• Time management and the ability to handle multiple tasks
• Attention to detail and a proactive attitude
• Teamwork and collaboration