IT Support Engineer

HEMMERSBACH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global IT service provider in Singapore is seeking an experienced IT Support Engineer. In this role, you will provide 2nd line onsite technical support to enterprise users for desktops, laptops, and mobile devices, while managing tickets through the company's IT ticketing tool. Ideal candidates should have technical skills in troubleshooting and customer service, along with 2-5 years of experience in end-user support. This position offers a great opportunity to advance your IT career.

Qualifications

• Strong technical skills in troubleshooting issues related to Desktops, Laptops, Printers, Handhelds, Smartphones.
• 2-5 years of experience with end user support.
• Fluency in both written and spoken English.

Responsibilities

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds, and Smartphones.
• Troubleshoot hardware related issues and replace parts if needed.
• Troubleshoot software related issues and apply fixes.
• Work with team members in completing job assignments.
• Follow process to attend assigned jobs and escalated issues.

Skills

Technical troubleshooting

Customer service

Microsoft Windows

MS-Office

Team collaboration

Job description

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed.
• Troubleshooting software related issues and apply fix.
• Work with team members in completing job assignments.
• Follow process to attend assigned jobs and escalated issues.

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office.
• Collaboration experience including knowledge of remote control of PCs.
• Strong customer service skills.
• Attitude as a team player.
• Fluency in both written and spoken English.