IT Support Engineer

-; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology service provider in Singapore is looking for an IT Support Specialist to monitor and maintain IT systems, offering helpdesk support and troubleshooting. The ideal candidate has 1-2 years of experience in IT support and a good understanding of Windows and networking protocols. You will be responsible for ensuring compliance with IT security policies and managing user accounts.

Qualifications

• 1-2 years of hands-on IT support experience.
• Experience with server and PC installation, configuration, and maintenance.
• Good troubleshooting skills for Windows environments.

Responsibilities

• Provide first-level helpdesk support to users.
• Set up and configure computer hardware and software.
• Troubleshoot system and network issues.

Skills

IT Support

Troubleshooting

Active Directory

Networking protocols

Analytical problem-solving

Time management

Tools

Windows 10

Windows 11

VMware

Microsoft 365

Acronis Backup Exec

Job description

Job purpose

To ensure smooth operation by monitoring and maintaining our Client's Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 1 - 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company's IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• HQ Office in the West(Pioneer)