IT Support Analyst

TECHKNOWLEDGEY PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

An international managed service provider in Singapore is seeking an IT Support Analyst to deliver exceptional remote and on-site support. You will be responsible for troubleshooting technical issues across various environments while managing client relationships. The ideal candidate has 3-5 years of hands-on IT support experience, strong knowledge of Microsoft Office and Windows environments, and the ability to use helpdesk systems effectively. This role offers opportunities for professional development and requires excellent customer service skills.

Qualifications

• 3-5 years of hands-on IT support experience in a client-facing technical support role.
• Proven experience supporting Microsoft Office and Windows Infrastructure environments.
• Experience providing technical support via phone, email, and remote tools.

Responsibilities

• Provide comprehensive helpdesk support via email, phone, and remote tools.
• Diagnose and resolve complex technical issues across Windows environments.
• Support and maintain client technology infrastructure.

Skills

Client Support

Technical Troubleshooting

Infrastructure Management

Software Administration

Vendor Coordination

Tools

ConnectWise

Microsoft Office 365

Windows Server

Job description

We're partnering with an International MSP who is looking for an IT Support Analyst. You would become a trusted technical advisor to their diverse client base. In this role, you will deliver exceptional remote and on-site technical support while building and maintaining strong client relationships. You'll be part of a collaborative team that values innovation, continuous improvement, and shared success. This position offers the opportunity to work with cutting-edge technologies, mentor junior team membersവിഡ്? and contribute directly to client satisfaction and business growth.

Responsibilities:

• Client Support & Service Delivery: Provide comprehensive helpdesk and service desk support via email, phone, and remote tools, responding to dominance in a timely and professional manner
• Technical Troubleshooting: Diagnose and resolve complex technical issues across Windows environments, networks, and server infrastructure
• Infrastructure Management: Support and maintain client technology infrastructure, including network and server systems, ensuring optimal performance and uptime
• Software & System Administration: Manage software installations, updates, and patches; administer Active Directory, Exchange, and Office 365 environments
• Asset & Change Management: Facilitate asset management tasks and support the implementation of new technologies across client environments
• Vendor Coordination: Liaise with third-party vendors पाँच, suppliers, and support contractors to resolve issues and manage relationships
• Ticket Management: Log, categorize, and manage service requests through ConnectWise helpdesk system\application? attention to quality and customer service
• Professional Development: Stay current with emerging technologies and industry best practices through ongoing training and skill development
• Organizational Values: Uphold company values and maintain confidentiality of internal and external information

Experience

• 3-5 years of hands‑on IT support experience in a client‑facing technical support role
• Proven experience supporting Microsoft Office and Windows Infrastructure environments in a professional setting
• Demonstrated experience with helpdesk/service desk operations and ticket management systems
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• Experience providing technical support to end‑users via phone, email, and remote support tools
• Preferred: Prior experience working in a Managed Service Provider (MSP) environment

Technical Skills & Knowledge

• Windows Administration: Strong technical knowledge and troubleshooting skills in Windows Server and Windows client operating systems
• Active Directory: Hands‑on experience with user and Group Administration, group policies, and domain management
• Cloud & Collaboration: Proficiency with Microsoft Office 365, Exchange Server, and Microsoft Teams
• Network & Infrastructure: Working knowledge of network concepts, TCP/IP, DNS, and basic server management
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• Hardware Support: Hands‑on experience with computer hardware setup, configuration, and troubleshooting It is not relevant. of peripherals and devices
• Ticketing Systems: Proficiency with helpdesk software (experience with ConnectWise is a plus)
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