IT Support

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a contact center role focused on backend CCTV setup and team management. The ideal candidate will have a Higher Nitec/Diploma/A-Level/Degree and 2-3 years of relevant experience. Strong communication and interpersonal skills are essential. Interested applicants should send their resume to the provided email address.

Qualifications

• 2-3 years of working experience in the related field is ideal.
• Ability to work independently with minimal supervision.

Responsibilities

• Work closely with clients on backend CCTV setup.
• Manage productivity and performance of Contact Centre team.
• Generate reports and maintain dashboards.

Skills

Interpersonal skills

Communication skills in English

Proficiency in Microsoft Office

Self-driven

Education

Higher Nitec/Diploma/A-Level/Degree

Job description

Job Description:

• Work closely with client and vendors on back end CCTV setup.
• CCTV backend router setup, knowledge of configuration of NVR, basic router configuration (Huawei), basic networking.
• Email setup based on microsoft Apps
• Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
• Reports to Operation Managers.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Work closely with the Client to manage high priority cases.
• Manage the productivity, performance and service quality of the Contact Centre team.
• Work with respective stakeholders to ensure that all information is being cascaded accurately.
• Provide feedback and recommendations.

Requirement

• Higher Nitec/Diploma / A-Level / Degree
• Preferably 2-3 years of working experience in the related field is ideal for this position
• Self-driven with excellent interpersonal and communication skills.
• Good communication skills in English.
• Proficient in Microsoft Office applications.
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision.

Interested applicants please send your resume to [e-mail]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.