IT Supervisor

DPS INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking an IT Manager to oversee and manage day-to-day IT operations. The role involves supervising staff, ensuring the smooth operation of IT infrastructure, and providing escalation support for complex IT issues. Candidates should hold a relevant diploma or degree, possess strong IT support experience, and have proven leadership skills. This position requires on-site work with the possibility of extended hours.

Qualifications

• Proven experience in IT support, system administration, or IT operations.
• Strong knowledge of computer hardware and operating systems.
• Experience with server administration and basic cybersecurity practices.

Responsibilities

• Supervise day-to-day IT operations and support activities.
• Ensure smooth operation of IT infrastructure including servers and networks.
• Lead and guide Teaching and Non‑teaching staff.

Skills

IT support experience

Leadership skills

Problem-solving capability

Communication skills

Knowledge of networks

Education

Diploma or Bachelor’s Degree in IT, Computer Science, or related field

Job description

Job Description

• Supervise and manage day-to-day IT operations and support activities.
• Lead and guide Teaching and Non‑teaching staff.
• Ensure smooth operation of IT infrastructure of the school, including servers, networks, hardware, software, and peripherals.
• Monitor system performance, security, backups, and disaster recovery processes.
• Provide escalation support for complex IT issues and ensure timely resolution.
• Plan and implement IT projects such as system upgrades, deployments, and improvements.
• Manage IT assets, inventory, licenses, and documentation.
• Coordinate with vendors, service providers, and contractors, ensuring cybersecurity best practices and data protection compliance.
• Support management with IT‑related planning and recommendations.
• Perform ad‑hoc duties as assigned by management.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support, system administration, or IT operations, with supervisory or team‑lead experience preferred.
• Strong knowledge of computer hardware, operating systems, networks, and applications.
• Experience with server administration, backups, and basic cybersecurity practices.
• Familiarity with helpdesk systems, IT asset management, and troubleshooting processes.
• Ability to prioritize tasks and manage multiple IT issues effectively.
• Strong leadership, communication, and interpersonal skills.
• Ability to work independently and under pressure.
• High sense of responsibility, confidentiality, and problem‑solving capability.

Working Conditions – On‑site facility‑based work and may require working beyond normal working hours.