IT Operations & Process Improvement Lead

ALLIED SEARCH PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A recruitment agency in Singapore is looking for an Operations Executive (IT) to improve overall operational efficiency and manage administrative tasks. Candidates should have at least a diploma and experience in developing SOPs and quality management frameworks. The position requires collaboration with cross-functional teams and a focus on quality assurance. Responsibilities include managing data, preparing reports, and supporting various initiatives. This role offers a competitive remuneration package and good career exposure in healthcare settings.

Benefits

Competitive Remuneration Package

Accessible working location

Good career exposure in healthcare settings

Qualifications

• Possess at least a diploma.
• Experienced in developing and implementing SOPs and quality management frameworks.

Responsibilities

• Deliver operational and administrative support to improve overall efficiency.
• Identify continuous improvement opportunities and provide actionable recommendations.
• Maintain ownership and governance of standard operating procedures (SOPs).
• Support improvement initiatives and contribute to the development of frameworks that enhance efficiency and service quality.
• Work closely with stakeholders to define, implement, and uphold service standards.
• Partner with cross-functional teams to meet operational objectives and performance targets.
• Monitor, analyse, and report on incidents to identify trends and resolve recurring issues.
• Lead and support quality assurance initiatives.
• Assist with procurement activities and oversee vendor management.
• Conduct research and analysis to inform and support business decision-making.
• Manage data and documentation to ensure accurate and up-to-date records.
• Prepare reports, presentations, and related documentation.
• Identify and support automation opportunities for routine operational processes, including data collection and tracking.
• Provide support for ad hoc tasks and special projects as required.

Skills

Operational support

Continuous improvement

Quality assurance

Education

Diploma

Job description

A recruitment agency in Singapore is looking for an Operations Executive (IT) to improve overall operational efficiency and manage administrative tasks. Candidates should have at least a diploma and experience in developing SOPs and quality management frameworks. The position requires collaboration with cross-functional teams and a focus on quality assurance. Responsibilities include managing data, preparing reports, and supporting various initiatives. This role offers a competitive remuneration package and good career exposure in healthcare settings.