IT OPERATION MANAGER

ASSURED PROTECTION & CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading security consultancy firm in Singapore is looking for an Operation Manager to oversee IT service management and security technologies. The successful candidate will be responsible for planning, delivery, and compliance with industry standards, including cybersecurity. Requirements include a degree in IT or related fields and 2-3 years' experience, preferably in a security environment. Strong leadership, problem-solving, and communication skills are essential. Join a dynamic team focused on advanced security solutions.

Qualifications

• Minimum 2-3 years of experience in IT service management, ideally in a security agency.
• Familiarity with surveillance systems and cybersecurity tools.
• Strong understanding of ITIL frameworks.

Responsibilities

• Lead the planning, delivery, and maintenance of IT services.
• Ensure IT compliance with industry standards.
• Drive cybersecurity strategy and respond to incidents.

Skills

CCTV knowledge

Leadership

Problem-solving

Communication

Education

Degree/Diploma in Information Technology, Computer Science, or related field

Tools

Firewall

EDR

SIEM

Job description

Roles & Responsibilities

Job Title: Operation Manager

Key Responsibilities:

• Knowledge on CCTV related to security IT solution.
• Lead the planning, delivery, and maintenance of IT services including networks, servers, and security systems.
• Manage and carry out the implementation and support of security technologies such as CCTV systems, access control, VMS, and real-time monitoring tools.
• Ensure IT compliance with industry standards such as ISO 27001, PDPA, and relevant local regulations.
• Drive cybersecurity strategy, monitor threats, conduct vulnerability assessments, and respond to incidents.
• Oversee IT asset management and lifecycle planning.
• Manage vendor relationships and service level agreements (SLAs).
• Collaborate with operations and surveillance teams to ensure seamless technology integration.
• Provide IT support and training to internal staff, especially frontline security personnel using tech-enabled systems.

Requirements

• Degree/Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2-3 years of experience in IT service management, ideally in a security, facilities management, or operations-heavy environment. If you have worked in a security agency previously, it's a bonus!
• Familiarity with surveillance systems, remote access control, and cybersecurity tools (e.g., firewall, EDR, SIEM).
• Strong understanding of ITIL or similar frameworks.
• Good problem-solving, communication, and leadership skills.
• Haved worked in a security agency before

Bonus Points

• Experience with VMS platforms, IP-based CCTV, and IoT devices.
• IT certifications (e.g., ITIL, CompTIA Security+, CISSP).