IT Manager

Private Advertiser; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A hotel service provider in Singapore is seeking a Technology Manager to oversee property-based technology systems and ensure effective project management. The ideal candidate will manage IT operations, provide technical support, and plan technology projects while ensuring compliance with hotel standards. With a degree in Information Systems and at least 6 years of experience, including 3 years in a supervisory role within hotel IT, the role demands excellent interpersonal and problem-solving skills, along with the ability to work independently.

Qualifications

• Minimum 6 years’ experience, with at least 3 years in a supervisory role at a Hotel IT department.

Responsibilities

• Manage and operate property-based technology systems.
• Provide first and second level support to hotel associates.
• Conduct performance audits and recommend improvements.
• Plan and manage technology projects to meet objectives.
• Ensure compliance with hotel system standards.
• Provide enhanced technology services to grow revenue.

Skills

Interpersonal skills

Problem-solving skills

Team player

Ability to work independently

Education

Degree in Information Systems / Computer Science or related field

Job description

Reporting to the General Manager, you are responsible for ensuring effective project management, support and operation of property-based technology systems (Local Area Network, associated peripherals, cabling, operating and application software, telecom strategy, Wide Area Network and Internet Service Provider connections, Point-Of-Sales and in-room system) in line with business needs, understand and respond to property operational objectives, goals, business issues and priorities.

RESPONSIBILITIES

• Understand IT technology standards, platforms and directions, kept updated of technology trends, particularly in the hotel industry as well as aware of systems development methods and tools that are available
• Provide first and second level support to property hotel associates for technical problems. Conduct equipment performance audits and provide recommendations for performance improvement
• Monitor computer and network operations at the property. Performs onsite and offsite backup/recovery functions and maintain disaster recovery plan.
• Plans and manages technology projects; assessment of needs, budget, capital requirements and authorization. Determine priorities, schedules, plan and necessary resources to ensure completion of projects on schedule, on budget and according to planned specifications and objectives.
• Compliance with hotel system standards. Participate in the annual CAPEX planning process. Produce an annual operating budget for the Information System Department. Arrange all system maintenance contracts.
• Provide enhanced technology services to aid hotel in growing revenue. Reduce IT and other costs through seeking out potential property-based opportunities.
• Minimise business interruptions through co-ordination of appropriate system maintenance routine and data back-up procedures.
• Increase productivity through encouraging process improvements using available technology solutions.
• Perform maintenance that eliminates security risks, set appropriate local area network system access that provides dissemination of information. Communicate to the appropriate department managers when the responsible department has not performed system configuration and/or maintenance.
• Arrange and implement telecommunications standards and enhancements.
• Adhere to, communicate and enforce policies and standards protecting company hardware, software and other resources.
• Maintain an inventory of IT equipment and software.
• Provide system education to users to ensure that easy system tasks are delegated to users. Arrange system training on computer-related programs for new users.
• Respond to the changes in departmental functions as dictated by the industry, the company or the hotel.
• Any other ad-hoc duties as requested by the General Manager from time to time.

We regret that only shortlisted candidates shall be notified.

PREREQUISITE SKILLS/QUALIFICATION

• Degree in Information Systems / Computer Science or related field
• Minimum 6 years’ experience, with at least 3 years in a supervisory role at a Hotel IT department
• Possess good interpersonal and communication skills
• Problem-solving skills
• Team player, able to work independently