IT Infrastructure Engineer

Unison Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading ICT service provider in Singapore is seeking an experienced individual to oversee the operations of ICT infrastructure. The role involves managing partnerships with contractors and ensuring compliance with governmental policies. Candidates should possess at least 3 years of experience in IT operations, excellent problem-solving and communication skills, and relevant certifications. This position offers the opportunity to lead significant infrastructure projects while fostering a customer-oriented environment.

Qualifications

• At least 3 years of experience in IT infrastructure operations.
• Strong analytical and problem-solving skills are required.
• Good communication skills, both oral and written.

Responsibilities

• Oversee day-to-day operations of ICT infrastructure.
• Manage Agency Facilities Management contractors.
• Ensure compliance with regulations and policies.
• Overall responsible for infrastructure maintenance contracts.
• Plan and lead procurement activities for IT infrastructure.

Skills

ICT project management

Problem-solving skills

Analytical skills

Communication skills

Team player with management skills

Education

CITPM or PMP or COMIT certification

ITIL certification or equivalent

Job description

Responsibilities

• Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
• Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors;
• Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
• Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs);
• Manage Infrastructure projects;
• Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
• Manage the procurement and leasing of end-user computing requirements;
• Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
• Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
• Manage incidents and problems for system related issues;
• Ensure availability of ICT infrastructure systems and data centre facilities equipment;

Requirements

• At least 3 years of experience in running IT infrastructure operations or data centre operations;
• ICT project management and people management skills;
• Strong problem-solving and analytical skills;
• Results and customer oriented;
• Team player with organization and people management skills; and
• Good communication skills, both oral and written
• CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification;
• Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirements

• Knowledge of Singapore Government procurement and ICT governance processes is preferred;
• Knowledge of the Government IM8 policies is preferred;
• Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;