IT Engineer

TESSOLVE ENGINEERING SERVICES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT services firm in Singapore is searching for an IT Engineer to provide advanced troubleshooting and technical support for IT equipment. Responsibilities include diagnosing complex technical issues, collaborating with IT teams, and maintaining service desk records. Ideal candidates should have over 3 years of experience in IT Support, excellent communication skills, and a strong customer service orientation. This role offers a salary range of S$4800-6000 and includes medical benefits for employees and their families.

Benefits

Medical Benefits for employee and family

Qualifications

• 3+ years of experience in IT Support or related areas.
• Proficiency in troubleshooting operating systems and software applications.
• Good verbal and written communication skills to convey technical concepts.

Responsibilities

• Provide advanced troubleshooting and technical support for IT equipment.
• Diagnose and resolve complex technical issues.
• Collaborate with IT teams for escalations and resolutions.

Skills

Troubleshooting expertise in Windows OS

Basic Networking

Active Directory

Customer service orientation

Communication skills

Ability to work in a fast-paced environment

Job description

IT Engineer ITE020425QJT

Responsibilities:

provide advanced troubleshooting and technical support for desktops, laptops, mobile

devices, printers, and other IT equipment.

diagnose and resolve complex technical issues related to operating systems, software

applications, network connectivity, and hardware components.

perform root cause analysis for recurring issues and implement permanent solutions to

prevent future occurrences.

collaborate with other IT teams to escalate and resolve issues that require specialized

expertise.

maintain accurate records of all service desk activities, including incident reports,

service requests, and knowledge base articles.

effective participation in IT projects and initiatives aimed at improving Service

Improvement as well as process improvements.

IT equipment asset management and tracking

provisioning of computer equipment (laptop, desktop, monitors, etc)

Skills / Experience

3+ year of experience in IT Support or related areas

3+ year of experience in operating system or software application troubleshooting (e.g.,

root cause analysis, debugging)

Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active

Directory, and remote support tools

Strong customer service orientation and a commitment to delivering high-quality

support to end-users

Good verbal and written communication skills with the ability to convey technical

concepts to non-technical users

Proven ability to prioritize and manage multiple tasks in a fast-paced environment

Ability to work independently with minimal supervision and as part of a collaborative

team

Nationality: Singaporean/ SPR

Work place: Serangoon North

Work hours: Normal office working hrs , five days a week.

Type: Fresh or experienced candidate

Openings : 1

Salary range: S$ 4800-6000

AWS: Eligible

Variable Bonus: Not eligible

Allowances: No

Benefits: Medical Benefits for employee and family