IT Desktop Support Specialist - End-User Tech & Projects

Nanyang Tech Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading tech company in Singapore is seeking an IT Support Specialist responsible for managing service desk ticket queues and providing effective troubleshooting for incidents. The ideal candidate should have at least 2 years of experience in IT customer service, strong technical skills in Windows and Apple OS, and excellent organizational abilities. This role emphasizes collaboration within a global support team to enhance service delivery and assist in onboarding processes.

Qualifications

• At least 2 years’ experience in the IT industry and Customer Service Role.
• Strong expertise in both Windows and Apple operating systems.
• Understanding of ITIL principles.

Responsibilities

• Ensure the effective management of service desk ticket queues.
• Fundamental to advanced troubleshooting for incidents from end users.
• Assist hiring manager with IT equipment preparation.

Skills

Customer service skills

Technical troubleshooting

Organizational skills

Teamwork skills

Attention to detail

Tools

ServiceNow

JamF

AWS

Microsoft Autopilot

Job description

A leading tech company in Singapore is seeking an IT Support Specialist responsible for managing service desk ticket queues and providing effective troubleshooting for incidents. The ideal candidate should have at least 2 years of experience in IT customer service, strong technical skills in Windows and Apple OS, and excellent organizational abilities. This role emphasizes collaboration within a global support team to enhance service delivery and assist in onboarding processes.