IT Assistant

nic; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A technology firm in Singapore is seeking an IT Support Assistant to assist the IT Manager with technical tasks and support. The ideal candidate should possess strong troubleshooting skills, attention to detail, and effective communication abilities. Responsibilities include troubleshooting technical issues, managing data entry, and liaising with vendors. A diploma in an IT-related field is preferred. This role offers an opportunity to grow in a dynamic environment, ensuring high standards of data privacy and protection.

Qualifications

• Diploma or degree in an IT-related field or equivalent work experience.
• Strong technical knowledge in computer hardware, software, and network systems.
• Excellent attention to detail and accuracy in data entry.

Responsibilities

• Provide support in IT-related tasks and projects within the organization.
• Respond to technical issues and provide troubleshooting support.
• Maintain accurate records for tracking purposes.

Skills

Technical troubleshooting skills in computer hardware, software, and network systems

Attention to detail and accuracy

Effective communication skills

Time management skills

Familiarity with data privacy regulations

Ability to work independently and in teams

Willingness to learn new technologies

Education

Diploma or degree in IT-related field

Job description

Job Description & Requirements
You will play a crucial role in supporting the IT Manager and assisting with various IT-related tasks within the organization. This position requires a diligent and meticulous individual who can handle multiple responsibilities, troubleshoot technical issues, manage data entry, liaise with vendors and suppliers, and uphold strict data privacy standards.

Responsibilities

• Provide support to the IT Executive: Assist in all IT-related tasks, projects, and initiatives within the organization.
• Troubleshooting and Technical Support: Respond to technical issues reported by employees or outlets.
• Resolve problems remotely through Zoom or visit outlets for on-site troubleshooting when required.
  Data Entry and Documentation: Maintain a comprehensive record of all scenarios and cases, ensuring meticulous and accurate data entry for tracking purposes.
• Time and Task Management: Efficiently manage time and prioritize multiple tasks to meet deadlines and address urgent IT-related issues.
• Vendor and Third-Party Liaison: Interact with vendors, suppliers, or third parties for obtaining quotes, resolving issues, or coordinating relocations, ensuring effective communication and follow-up.
• Data Privacy and Confidentiality: Take the protection of company data seriously and strictly adhere to the
• Personal Data Protection Act (PDPA). Obtain necessary approvals before sharing private or confidential information.
• Standard Operating Procedures (SOPs): Adhere to established SOPs and guidelines to ensure consistency and compliance in IT operations.
• Continuous Learning: Stay updated with industry trends, technologies, and best practices to enhance knowledge and skills required for the role.
• Collaboration and Communication: Work collaboratively with team members, colleagues, and stakeholders to ensure smooth IT operations and effective problem resolution.
• Documentation and Reporting: Prepare reports, maintain documentation, and provide regular updates to the IT Executive regarding ongoing projects, issues, and resolutions.

Qualifications and Skills

• A diploma or degree in an IT-related field or equivalent work experience is a bonus.
• Strong technical knowledge and troubleshooting skills in computer hardware, software, and network systems.
• Excellent attention to detail and accuracy in data entry and documentation.
• Proven ability to manage time efficiently and handle multiple tasks simultaneously.
• Effective communication skills to interact with vendors, suppliers, employees, and stakeholders.
• Familiarity with data privacy regulations and commitment to upholding confidentiality standards.
• Proficient in following SOPs and guidelines to ensure consistent and compliant IT operations.
• Ability to work independently as well as in a team-oriented environment.
• Willingness to learn and adapt to new technologies and industry trends.