IS Infrastructure Executive

MEDITERRANEAN SHIPPING CO. (SWITZERLAND) ASIA REGIONAL OFFICE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A shipping and logistics company in Singapore seeks an Infrastructure Specialist to manage Business-as-Usual operations and project implementations. You will work under the Infrastructure Manager, ensuring thorough documentation, troubleshooting, and pre-business checks. A strong knowledge of Azure Cloud Services, Windows Server, and relevant certifications is vital. Candidates must possess strong communication skills, be team-oriented, and have a minimum of 3 years of experience. Bilingualism is required.

Qualifications

• At least 3 years of experience in a relevant field is preferred.
• Candidates should be willing to participate in after-hours maintenance work.
• Must be bilingual with excellent communication skills.

Responsibilities

• Report to the Infrastructure Manager handling BAU operations.
• Document and record knowledge base.
• Provide solutions to troubleshooting requests.

Skills

Microsoft Azure Cloud Services

Windows Server 2019

Microsoft Office 365

Active Directory

PowerShell scripting

HA and DRP server setup

Virtualization technologies

WSUS

Microsoft Teams

Network protocols (TCP, DNS, DHCP)

Education

Diploma/Degree in Computing, IT or equivalent

Tools

VMware

Fortinet

Palo Alto

ServiceNow

Job description

Key responsibilities

• Reporting to the Infrastructure Manager, MSC Asia Regional Office
• Focusing primarily on Business-as-Usual (BAU) operations and project implementation
• Documentation and Knowledge-Base recording
• Troubleshooting and providing solutions; seeking appropriate resource and assistance where required
• Perform ready-for-business pre-checks before official business hours
• Ad-hoc responsibilities as assigned by the IS General Manager

Pre-requisites

1. Diploma/Degree in Computing, IT or equivalent qualifications.
2. Certifications (e.g. MCSE, CCNA, etc) are an added advantage.
3. Candidates will need to demonstrate a subset (not necessarily all) of the below skills:
   • Strong working knowledge of Microsoft Azure Cloud Services, Windows Server 2019 and above; Microsoft Office 365, Active Directory, Microsoft Entra ID, DNS, PowerShell scripting
   • Hands-on experience with Azure Cloud and Server Administration
   • Experienced with daily ops and project implementations
   • Hands-on experience with HA and DRP server setup, e.g. SQL Always On Availability Groups, Windows Failover Clusters, SRM, ASR
   • Knowledge and experience with
     • virtualization technologies, e.g. VMware, Hyper-V, Virtual Network etc
     • Software and OSD deployment such as WSUS, Intune
     • Microsoft’s collaboration tools, e.g. SPO, Teams, etc
     • Email system and Exchange Online administration
     • IP related protocols/services such as ICMP, TCP, DNS, DHCP, SMTP and VLAN
   • Knowledgeable on backup software (especially with cloud connectors), and backup policy
   • Knowledge of Citrix Workspace and Microsoft Remote Desktop Services
   • Knowledge of internet/intranet technologies including security features, and network infrastructure and operations (including switching, routing, Ethernet, TCP/IP)
   • Knowledge of Fortinet, Palo Alto and Aruba appliances + VPN
   • Knowledge of DNS for threat blocking solutions, antivirus, IPS/IDS, and threat protection.
   • Knowledge of Forward/Reverse proxy technologies including security features/Proxy
   • Routing protocols such as EIGRP, OSPF, BGP/HSRP and MPLS.
   • Administration and troubleshooting skill in network environment would be advantageous
   • Have knowledge and experience in interpreting security logs and IT security baseline
   • Familiarity with National Security guidelines (SingCERT)
   • Knowledge on SAN, Zoning, LUN assigning, MPIO Management
   • Good communication, management, analytical and problem-solving skills
   • Administration and troubleshooting skills within a regional, multi-domain networked environment is required
   • Experience with Security and Infrastructure Audits, as well as ISO Compliance would be advantageous
   • Experience working within an ITSM environment with ServiceNow would be advantageous
   • An enthusiasm for learning about current and new technologies
   • Proven ability to resolve a high number of incidents and work well under pressure
   • Demonstrate excellent communication skills, both written and spoken
   • Must be bilingual
4. At least 3 years of experience in relevant field is preferred
5. Candidates should also be willing to be on standby for emergency response, as well as participate in after-hours maintenance work
6. A Team worker who possesses drive, initiative, and is result-oriented with excellent interpersonal skills