Infrastructure Support Analyst - ST-FNC240301 001/01

Xcellink Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading communications technology enterprise in Singapore is seeking an Infrastructure Support Analyst. Responsibilities include 24x7 operations monitoring, troubleshooting incidents, and managing the lifecycle of devices. Candidates should have a bachelor’s degree in IT or related fields, at least 1 year of experience in IT infrastructure support, and a passion for information security. Shift work is required.

Benefits

Allowances and bonuses

Qualifications

• At least 1 year of experience in IT Infrastructure Operation and/or Support.
• Strong knowledge of operating systems (Windows, Linux).
• Willing to perform shift work: 0800-2000, 2000-0800.

Responsibilities

• 24 x 7 Operations for monitoring infrastructure.
• 1st level troubleshooting of incidents.
• Track and update customers on issue status.
• End-to-end ownership of incidents.
• Handle classification and prioritization of incidents.
• Execute scheduled tasks and deployments.

Skills

IP networking knowledge

Critical thinking

Problem-solving

Communication (English)

Education

Bachelor’s degree or Polytechnic Diploma in Computer Science, IT, or Information System

Job description

The Company

The Company:

Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a Infrastructure Support Analyst.

The Role

The Role:

• 24 x 7 Operations for pro-active monitoring on infrastructure.
• Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
• Track and provide timely updates to customers on status of outstanding issues within target service level.
• End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
• Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Execute Scheduled tasks (E.g ITOps, Deployment).
• Execute planned schedule deployment.
• Provide feedback on deployment.
• Device Lifecycle management.

Qualifications

• Tertiary education: (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or Information System.
• At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
• Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.).
• Strong critical thinking and problem-solving skills and a passion for information security.
• Fluent communicator in both written and spoken English; Good interpersonal skills.
• Okay to perform shift work: 4 days per week, 44 hours per week, 0800hrs – 2000hrs, 2000hrs – 0800hrs

Benefits

• Allowances and bonuses.