Indoor Attractions Operations Leader & Guest Experience

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading wildlife attraction organization in Singapore is seeking an experienced operations manager to oversee daily functions and ensure optimal guest experience. The role requires a strong leader with a background in tourism or hospitality management, combined with 5 to 8 years of supervisory experience in the attraction industry. Responsibilities include staff management, operational planning, and maintaining safety standards. This position also involves collaborating with various teams and ensuring service excellence in a dynamic environment.

Qualifications

• At least 5 to 8 years of experience in attraction industry in a guest-facing supervisory role.
• Proven leadership and people management ability.
• Able to work on weekends and public holidays.

Responsibilities

• Oversee day-to-day operations, including staff rostering.
• Collaborate with HR on job postings and interview processes.
• Ensure delivery of exceptional guest experiences.

Skills

Leadership

Communication

Time management

Organizational skills

Education

Diploma/Degree in Tourism/Hospitality Management

Job description

A leading wildlife attraction organization in Singapore is seeking an experienced operations manager to oversee daily functions and ensure optimal guest experience. The role requires a strong leader with a background in tourism or hospitality management, combined with 5 to 8 years of supervisory experience in the attraction industry. Responsibilities include staff management, operational planning, and maintaining safety standards. This position also involves collaborating with various teams and ensuring service excellence in a dynamic environment.