Incident & Problem Manager: CSI & Knowledge Champion

NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading financial services company in Singapore is seeking an experienced Incident and Problem Manager. This role oversees the management of incidents and problems to minimize business impact while driving service quality improvements. The ideal candidate must have a solid background in ITIL v4 practices, strong analytical skills, and a minimum of 5 years in incident and problem management. Applicants should hold a bachelor’s degree in IT and possess ITIL v4 certification. Join us to enhance operational excellence and implement continual service improvement initiatives.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 5+ years of experience in Incident and Problem Management roles.
• ITIL v4 Foundation certification (Intermediate or Expert preferred).

Responsibilities

• Manage the end-to-end Incident Management process.
• Lead root cause analysis for recurring or high-impact issues.
• Drive CSI initiatives by analyzing performance metrics.

Skills

ITIL v4 practices

Analytical skills

Problem-solving skills

Incident management

Communication skills

Documentation skills

Education

Bachelor’s degree in IT or related field

ITIL v4 Foundation certification

Tools

ServiceNow

BMC Remedy

Job description

A leading financial services company in Singapore is seeking an experienced Incident and Problem Manager. This role oversees the management of incidents and problems to minimize business impact while driving service quality improvements. The ideal candidate must have a solid background in ITIL v4 practices, strong analytical skills, and a minimum of 5 years in incident and problem management. Applicants should hold a bachelor’s degree in IT and possess ITIL v4 certification. Join us to enhance operational excellence and implement continual service improvement initiatives.