Incident Manager

JONDAVIDSON PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading banking technology firm in Singapore seeks an experienced Incident Manager to oversee IT service management. The ideal candidate will have at least 5 years of experience in a similar role within a banking environment, possessing strong managerial, analytical, and problem-solving skills. Knowledge of ITIL concepts and performance monitoring tools is advantageous. This role demands the ability to analyze technical data efficiently and work collaboratively in a fast-paced setting.

Qualifications

• At least 5 years' experience in IT Service Management or a similar role.
• Experience as Incident Manager in a banking environment.
• Knowledge of ITIL concepts.

Responsibilities

• Work in a fast-paced environment analyzing high volumes of technical data.
• Collaborate effectively with team members.
• Manage incidents effectively within the banking environment.

Skills

Excellent managerial skills

Strong problem-solving skills

Analytical skills

Time management skills

Job description

• Candidates must ideally have at least 5 years’ experience in IT Service
• Management or a similar role in a banking environment
• Worked as Incident Manager in a banking environment
• Knowledge of ITIL concepts
• Knowledge of performance monitoring tools is an added advantage
• Excellent managerial skills and ability to collaborate with team members
• Ability to analyze a high volume of technical data and work in a fast-paced environment
• Strong problem solving, analytical and time management skills