Implementation Specialist (APAC)

Ventures Unlimited Inc; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fintech startup in Singapore is looking for an Implementation Specialist to manage client onboarding and deployment of their Treasury Operating System. This role requires a blend of treasury process expertise and technical understanding to guide clients through integration and adoption of various financial modules. Ideal candidates should have a Bachelor's degree, at least 3 years of relevant experience, and strong project management skills, working closely with clients and internal teams to ensure successful implementation.

Qualifications

• 3+ years of experience in customer success, consulting, or related fields.
• Experience managing diverse stakeholder groups in enterprise environments.
• Strong project management skills with the ability to run complex implementations.

Responsibilities

• Manage end-to-end client onboarding and deployment for Finmo's Treasury Operating System.
• Lead full implementation cycle including discovery, configuration, and testing.
• Collaborate closely with Product and Engineering teams for troubleshooting.

Skills

Customer success

Project management

Communication skills

Stakeholder management

Technical collaboration

Education

Bachelor’s degree from an accredited institution

Tools

ERP platforms (Netsuite, SAP, Microsoft Dynamics)

Job description

Finmo is a global, fast-growing startup headquartered in Singapore, built on the foundation of real-time payment rails. We enable instant money transfers, accurate cash flow forecasting, optimized liquidity management, financial risk mitigation, and seamless compliance - all in one platform.

Our mission is to simplify payments, automate mission-critical treasury functions, and empower businesses and consumers to transact using the most relevant and efficient methods, optimizing speed, convenience, and cost

Job Description

We are looking for an Implementation specialist who will independently manage end-to-end client onboarding and deployment for Finmo’s Treasury Operating System across global markets. This role blends functional expertise in treasury processes with the technical understanding required to guide clients through configuration, integration and adoption of modules such as Accounts Receivable, Accounts Payable, Cash Visibility, Cash Forecasting and Global Payments.

Key Responsibilities

Client Implementation and Solutioning

Work with new customers to understand their finance operations, identify challenges and define configuration requirements.

Design solutions aligned with client needs and best practices for finance operations.

Conduct high quality product demonstrations to help clients understand system capabilities.

Serve as a treasury product advisor by maintaining deep knowledge of Finmo’s modules and features.

Project and Stakeholder Management

Lead the full implementation cycle including discovery, configuration, testing, training, go-live and hyper care.

Manage multiple customer projects simultaneously while maintaining progress, timelines and clarity of deliverables.

Maintain detailed logs for product or operational issues and provide structured status updates as required.

Build strong working relationships with client stakeholders across finance, operations and technology teams.

Cross Functional Collaboration

Collaborate closely with Product and Engineering teams to troubleshoot issues, share customer feedback and propose workarounds or improvements.

Represent customer needs internally by clearly translating workflows, pain points and potential enhancements.

Product Expertise and Advocacy

Become an expert in Finmo’s treasury suite, including configuration options and integration pathways.

Promote strong adoption and usage of the platform, ensuring customers achieve early value and long term success.

Support the development of improved implementation methodologies, training materials and internal tools.

Qualifications

What You Need

Bachelor’s degree from an accredited institution.

Minimum 3 years of experience in customer success, consulting, project management, product operations or a related field.

Experience working with enterprise customers and managing diverse stakeholder groups.

Strong project management skills with a proven ability to run complex implementations across multiple workstreams.

Excellent English communication skills with the ability to conduct detailed discovery and manage expectations.

Ability to collaborate effectively with technical teams to troubleshoot issues and provide clear feedback.

High adaptability and ability to work in fast paced environments.

Strong customer empathy and the ability to anticipate client needs and propose suitable solutions.

Additional Information

Nice to Have

Experience with ERP platforms such as Netsuite, SAP or Microsoft Dynamics.

Exposure to bank integration channels or payments infrastructure.

Experience in financial services or fintech.

Background working in high growth or startup environments.

Job Location