IKEA Jurong - Cashier

IKEA; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A leading home furnishing retailer in Singapore is seeking a customer service associate to ensure a positive shopping experience for all visitors. Responsibilities include handling customer issues, keeping check-out areas equipped, and providing solutions to frequently asked questions. The ideal candidate will have good communication skills, be self-motivated, and possess a passion for retail. This fast-paced role requires a friendly and energetic personality.

Qualifications

• Self-motivated and desire to take on responsibility.
• Passion for retailing with a positive attitude.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Ensure a positive and joyful shopping experience.
• Handle customers' issues efficiently and empathetically.
• Keep check-out effectively equipped throughout the day.
• Offer solutions to frequently asked questions.

Skills

Good understanding of the easy buying process

Good communication skills

Fluent in English

Basic knowledge of PC skills

Team player

Service-oriented

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well‑designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well‑designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers.
• Ensure the department is fast and efficient for our customers, and cost‑effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• My priority is to ensure check‑out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
• I have the knowledge, confidence, and desire to make customer payment easy.
• I know my levels of authorization to solve payment problems when they occur and recognise when I need to escalatively issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
• I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• I use the till to accurately register products and register payment from customers according to given routines.
• I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Qualifications

• Good understanding of the easy buying process, local customer insights and good knowledge of services and tools that can support customer shopping experience.
• You are a self‑motivated, team player and desire to take on responsibility to do a good job.
• Good communication skills, service‑oriented, fluent in English and basic knowledge of PC skills.
• Passion for retailing, positive attitude in work and able to work under pressure in a fast‑paced environment.
• You are energetic, friendly and pleasant with an out‑going personality.
• 1 year working experience in the same capacity.