ICT Executive |School |Tampines

WSH Experts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking an ICT Support Specialist to provide technical assistance and support for AV management, user accounts, and ICT resources. The ideal candidate will have strong troubleshooting skills, a commitment to the school's mission, and experience with various administrative portals. This role involves managing helpdesk requests, performing diagnostics, and supporting school events.

Qualifications

• Experience with ICT technical support and AV management.
• Ability to manage user accounts and troubleshoot technical issues.
• Strong communication and organizational skills.

Responsibilities

• Contribute to the school's mission in all relationships.
• Support ICT initiatives and provide technical assistance.
• Research and manage procurement of ICT resources.
• Maintain and manage user accounts for various platforms.
• Perform diagnostics on computing and AV devices.

Skills

ICT technical support

AV management

Troubleshooting

User account management

Tools

Apple School Manager

Google Workspace

Microsoft 365

Adobe Admin Portal

Job description

Job Description

1. Contribute to the distinctive ethos of the school by embedding the mission in all areas of contact and responsibility, in relationships with staff and pupils.
2. Support the HOD/ICT in managing school-based initiatives.
3. Provide ICT technical support and assistance.
4. Research and recommend procurement of ICT or AV resources and infrastructure.
5. Manage user accounts of administrative portals (Apple School Manager, Mobile Device Management Portals, Google Workspace, Microsoft 365, Adobe Admin Portal, etc.).
6. Manage helpdesk requests: password resets, device loans, troubleshooting, application installation/deletion, and servicing.
7. Perform diagnostics for computing and AV devices.
8. Support stock‑take of ICT assets and stores with the IT Support Team.
9. Manage loans of school equipment, insurance for defects during warranty, and related logistics.
10. Maintain periodic replacement and condemnation of ICT equipment.
11. Perform recordings for events, lessons, and competitions.
12. Set up and support AV for events, assemblies, and meetings.
13. Take charge of AV management and maintenance.
14. Carry out any other duties as assigned by the Principal, VP, HOD/ICT, ICT Manager/Associate.